German-Speaking Customer Support Advisor Lisboa

German-Speaking Customer Support Advisor
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about entertainment, technology, and customer service?
Join our multicultural team in Lisbon and support users of one of the worlds most popular video streaming platforms.

You will be part of a dynamic, international environment where you'll provide outstanding
- channel support and help users enjoy a seamless streaming experience.

Your Responsibilities

1. Handle customer queries via phone, email, and chat with professionalism and empathy.
2. Identify problems, troubleshoot issues, and provide accurate solutions.
3. Document actions taken, categorize cases, and escalate complex issues when necessary.
4. Provide technical and general support for paid products and services.
5. Collaborate with the team to improve processes and customer satisfaction.

Requirements

• Native-level German (written and spoken).
• Fluent English for internal communication.
• Minimum 12 months of customer service experience (B2C or B2B, preferably in a contact center).
• Strong communication,
  - solving, and multitasking skills.
• Ability to empathize and manage customer emotions with professionalism.
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
• Organized,
  - oriented, and eager to learn in a
  - changing environment.
• Valid legal work permit for Portugal (mandatory).
• On-site position in Lisbon (no remote option).

What We Offer

• Competitive salary package.
• Relocation support for international candidates (flight & temporary accommodation).
• Paid training and continuous career development opportunities.
• A pleasant, inspiring, and multicultural working atmosphere.
• Opportunity to grow in a global and expanding company.

Start Date: 15 September 2025
Location: Lisbon, Portugal (On-site only)

Ready to take the next step? Apply today and become part of an international team supporting one of the most loved streaming services worldwide!