German speaking Customer Support Consultant- 2200Euros + Bonus

German speaking Customer Support Consultant- 2200Euros + Bonus
Lisboa
Lisboa, Lisboa, Portugal

Our client, an international provider of innovative technology solutions for the hospitality industry, is

seeking a Customer Support Consultant (German-speaking)

to join their Lisbon-based team.

The role focuses on delivering exceptional customer support, ensuring client satisfaction, and building
- term relationships with hotel partners. You will be part of a global team supporting customers across Europe, the USA, and Africa.

Your North Star

Customer Support is a critical function, ensuring hoteliers receive
- quality assistance, clear communication, and swift resolution of issues. This role requires strong
- solving skills, empathy, and patience, with a focus on creating excellent client experiences that boost satisfaction and retention.

What you’ll do:

Provide professional, personalised responses to client queries via email, phone, and online forums

Deliver
- class customer service by listening, responding, and proactively anticipating client needs

Troubleshoot technical issues and escalate to internal teams when necessary, following up to ensure resolution

Achieve daily and weekly engagement metrics, aiming to meet targets for client satisfaction and retention

Retention & Service Recovery:

Collaborate with the Implementation Team to ensure seamless onboarding of new clients

Manage client dissatisfaction with care, aiming to resolve issues and retain customers

Work with internal teams to identify and resolve challenges that may cause clients to churn

Key Requirements:

Fluency in

German and English

(non-negotiable)

Minimum

2+ years’ experience

in a
- oriented, technical support, or
- facing role

Comfortable using multiple systems and learning new tools (training provided)

Beneficial Skills:

Hospitality industry experience (front desk, reservations, or hotel operations)

How to succeed in this role:

Strong
- solving mindset

Customer-focused approach

Active listening and empathy

Resilience and adaptability

Perks & Benefits:

Free Food Fridays

Mac work environment

Incentive-based commission

Formal training budget

Annual hotel experience