German-Speaking Customer Support (Medical Sector) - Porto, Portugal

German-Speaking Customer Support (Medical Sector) - Porto, Portugal

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Looking for an exciting opportunity to use your language skills in a rewarding, international setting? We are hiring a dedicated German-Speaking Technical Support Agent to join our team in Porto, Portugal!

We offer a stable,
- site role supporting users of specialized medical equipment. We provide full, paid training, so while experience is a plus, your enthusiasm and language proficiency are what matter most!

Your Mission

• Multichannel Service: Handle all incoming communications (phone, email, chat) from customers, addressing their questions, concerns, and requests efficiently and professionally.
• Device Troubleshooting: Guide users through technical steps to resolve issues with their medical products, ensuring they can use their equipment safely and correctly.
• Operational Excellence: Process all orders, service requests, and returns accurately, keeping meticulous records in line with strict compliance and quality standards.
• 24/7 Availability: You must be prepared to work a rotating shift schedule (5 days on, 2 rotating days off) which includes day, evening, and occasional night shifts (22:00 – 07:00) to ensure
  - stop support for our users.

What You Need To Succeed

• Language Mastery: Flawless proficiency in German (C1/Native) is essential. You must also have strong working proficiency in English (B2) for internal communications.
• Commitment to Porto: Willingness to live and work
  - site in our office location in Porto, Portugal.
• Adaptability: Comfort with and commitment to a full rotational shift pattern covering a 24/7 service window.
• Customer Focus: Excellent communication skills, a high level of empathy, and a natural ability to troubleshoot and manage sensitive customer interactions.
• Experience: Prior customer service or call center experience is helpful but not strictly required.

Rewards And Benefits

• Competitive Salary and daily Meal Allowance.
• Performance Bonus: An additional Attendance Bonus recognizing your reliability and commitment to the schedule.
• Health and Security: Comprehensive Health and Life Insurance coverage.
• Career Growth: Access to fully paid, specialized training and genuine opportunities for internal career progression.

Relocation Support

• International Candidates: Reimbursement of your initial flight ticket up to €400 (after 180 days) and 28 nights of provided temporary hotel accommodation upon arrival.
• National Candidates: Reimbursement of domestic travel costs up to €150 (after 180 days) and 15 nights of provided temporary hotel accommodation upon arrival.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet