German-Speaking Customer Support Representative – Lisbon or Porto Porto

? Your Role

As a Customer Support Advisor, you’ll be the friendly voice and helping hand for our clients’ customers. Your job is to make sure every interaction ends with a smile — by providing helpful information, solving issues, and guiding users through their questions with patience and professionalism.

What you’ll do:

• Assist customers in German via phone, chat, or email.
• Provide clear answers and solutions to product or service inquiries.
• Document customer interactions accurately.
• Follow up on requests and ensure high customer satisfaction.
• Support with general inquiries, orders, or simple troubleshooting.
• Handle any escalations with care and professionalism.
• Represent the company positively in every interaction.

? Your Profile

• Native-level German (C2) and good English communication skills.
• Previous experience in customer service or technical support is an advantage but not required.
• Empathetic, patient, and
  - oriented.
• Comfortable using computers and online systems.
• Discreet and respectful when handling sensitive information.
• EU passport or valid residence permit for Portugal.

? What We Offer

• Work on-site in our modern offices in Lisbon or Porto.
• Competitive salary and a welcome bonus.
• Long-term accommodation options available.
• Private health insurance (including dental).
• Real career growth opportunities within an international company.
• A multicultural environment with supportive colleagues.
• Access to great employee perks, discounts, team events, and much more!

? Upcoming Start Dates

• 23 October 2025
• 30 October 2025
• 6 November 2025
• 10 November 2025
• 20 November 2025