German Speaking Customer Support Specialist

German Speaking Customer Support Specialist

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Location: Lisbon, Portugal (On-site)

Contract Type: 6-month contract

Start: ASAP

Work Model: Onsite only

We are looking for a German-speaking Customer Service Specialist to support our client’s B2B advertisers on one of the world’s leading social media platforms. You will be responsible for end‑to‑end product troubleshooting, handling advertiser inquiries, and providing high‑quality customer support related to digital advertising products.

Key Responsibilities

• Take an active role in identifying opportunities to enhance service quality and improve the overall advertiser experience.
• Handle and resolve end‑to‑end product troubleshooting via email and chat channels.
• Provide customer support for a wide range of advertising products, including technical and product‑related queries.
• Collaborate closely with internal Product Operations and Engineering teams to drive timely resolution of open cases.
• Ensure high customer satisfaction levels through consistent communication and quality support throughout the case lifecycle.
• Meet productivity targets and service level metrics, contributing to Best‑in‑Class support performance.
• Partner with technical specialists to educate advertisers on product features, campaign setup, and common issue categories.

Requirements

• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company.
• Fluent knowledge of social media platforms and basic understanding of digital advertising concepts.
• Strong customer service orientation, with excellent problem‑solving and communication skills.
• Ability to work independently as well as in a collaborative team environment.
• Fluent German (C1/C2) and good command of English.

Work Schedule

Initial Schedule: 12-Hour Operational Window

Monday to Sunday – 07:00 to 19:00

Two rotational shifts:

• 07:00 – 16:00
• 10:00 – 19:00

Future Schedule (Date TBD by Client)

24/7 operation – Monday to Sunday

• Rotational shifts
• 2 rotating days off per week