German speaking in-house support

German speaking in-house support
Lisboa
Lisboa, Lisboa, Portugal

Our client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead. Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients. The work involves managing
- step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.
Responsibilities
Manage client requests in German through phone, email, Whats App, and other communication tools
Organise travel bookings, restaurant reservations, cultural activities, and event access
Provide structured and accurate information for leisure and travel planning
Handle urgent or complex situations with clarity and discretion
Use internal ticketing systems to organise, prioritise, and follow up on all requests
Deliver consistent, reliable, and
- focused service
Additional responsibilities for the Team Lead:
Oversee daily operations of the German-speaking concierge team
Support agents with complex or escalated cases
Ensure consistency and adherence to service procedures
Monitor service quality and performance indicators
Take part in onboarding, training, and the nesting phase
Coordinate workload and communicate operational issues with management
Your Profile
Native-level German with strong written and spoken communication skills
Good level of English for internal communication
Previous experience in customer service, hospitality, tourism, concierge, or similar fields
Strong organisational skills and accuracy in handling information
Able to manage
- step requests reliably and follow structured procedures
Comfortable working in a dynamic environment and handling varied client needs
For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is required
What the Company Offers
Permanent contract with a 3-month probation period
40-hour workweek, Monday to Saturday
Shift schedule between 7:00 AM and 9:00 PM, rotating
Structured onboarding: 3 weeks training + 3 weeks nesting
Competitive salary + bonuses + meal card and transportation allowance.
Hybrid work model after 3 months
Private health insurance after 6 months, including dental and optical coverage