German-Speaking Online Customer Care Associate Lisboa

Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a strong company to develop new skills? This is what you will find here!

Your responsibilities and impact as a Customer Service Agent will be:

Supporting clients’ activities by offering
- class service to their customers while working on projects of top prestigious and worldwide brands.

• Answering incoming queries from customers
• Identifying issues and provide solutions
• Ensuring high level of customer satisfaction
• Recording data in the CRM system
• Providing
  - hoc support
• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create; A high school degree
• Being an attentive listener, comfortable and skillful at communicating with people; having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Portugal for an international career and life experience
• Having a valid Portuguese work permit (required)

What’s in it for you?

• Type of contract: a
  - term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 950 - 1050€ gross/month
• Excluding accommodation: 1300-1500€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly
  - way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

(*) paid training period if successful (from 1 to 4 weeks)

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.