German-Speaking Social Media Specialist - Start 11 Dec in Porto (On-Site)

German-Speaking Social Media Specialist - Start 11 Dec in Porto (On-Site)

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We are recruiting German-speaking Social Media Specialists to join an international customer experience team in Porto, Portugal.

Job Details

• Location: Porto, Portugal (On-site)
• Schedule: Monday to Sunday 10:00 to 19:00
• Soon transitioning to rotational shifts (including night shift)

Responsibilities

• Handle user inquiries via social media, chat, email, and comments
• Investigate issues, provide accurate solutions, and escalate when needed
• Follow KPIs, performance metrics, and internal workflows
• Maintain quality and accuracy targets
• Ensure community safety and compliance with platform policies

Requirements

• German B2/C1
• English B1+
• Strong Customer Service background (KPIs, metrics, feedback loops) is required
• Experience in social media, online platforms, or digital operations is a plus
• Communicative,
  - oriented, and comfortable with shift work
• EU passport or Portuguese residency

Salary & Benefits

• 1100 gross x14 months
• Private health insurance
• International environment
• Paid training & career development

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