German Speaking Support Specialist

German-Speaking Support Specialist (On-Site)

Introduction

We are seeking a German-speaking Support Specialist to join our clients team in a dynamic,
- site location. If you speak German fluently, enjoy
- solving and delivering excellent customer experience, this role offers a strong entry point into an international support environment.

What the job is about

In this position you will:

• Handle inbound calls from German-speaking customers, providing support for technical issues, product repairs, warranties, parts and service
  - ups.
• Diagnose and guide customers through solutions
  -
  - step, escalating when needed.
• Work with CRM or
  - case systems to log interactions, track progress and ensure quality of service.
• Collaborate with internal teams (e. g. , service operations, technical specialists) to ensure smooth resolution of customer cases.
• Maintain a
  - focused mindset, delivering clear, compassionate communication and ensuring a positive customer journey.

Requirements

Candidate should have:

• Fluency in German at C1 level (spoken & written) and good English for internal exchange.
• A
  - solver attitude; technical support background is a plus but not mandatory full training is provided.
• Excellent communication skills, patient approach and ability to explain complex issues in simple terms.
• Willingness to work
  - site and become part of a collaborative team in a structured support environment.

What we offer

• Full-time, permanent
  - site contract at a modern support centre.
• Competitive salary package, benefits including private medical insurance, training and ongoing career development.
• An international work environment with opportunities to gain experience in support operations, technical workflow and customer care.
• Supportive team culture where questions are encouraged and personal growth is nurtured.