German-speaking Technical Support Specialist – eMobility Lisboa

Overview

We are looking for a German-speaking Tier 1 Technical Support Specialist to join our growing support team in Lisbon. This is an excellent opportunity to support a global technology platform in the
- growing e
Mobility sector.

Location & Employment

Location: Lisbon (Hybrid)

Contract: Full-time, Shift-based

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding EV charger functionality and connectivity.
• Perform initial diagnostics and guide customers through troubleshooting steps.
• Escalate complex issues to
  - level support or field service teams.
• Maintain accurate documentation in the CRM system.
• Contribute to trend analysis and product improvements.

Candidate Profile

• Fluency in German and good command of English.
• Experience in
  - facing technical support, preferably in a call center or IT/e
  Mobility environment.
• Basic knowledge of IT, Io
  T, or electrical systems.
• Strong communication skills.
• Ability to work in rotating shifts, including weekends and holidays.
• Residence in the Lisbon area.

Compensation & Benefits

• €950 gross/month base salary
• €400/month language bonus
• Meal allowance up to €224. 40/month
• Transport allowance of €40/month
• Health insurance after 30 days
• Full paid training provided
• Career development opportunities in a growing company

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