German Support agent - Social media platform Lisboa

German Support agent - Social media platform
Lisboa
Lisboa, Lisboa, Portugal

Job Description

Join our dynamic client, a leading global social media platform connecting millions worldwide. We focus on providing an exceptional user experience and maintaining a safe, engaging community. We are seeking a talented and motivated German Support Agent to join our customer support team and assist our German-speaking users.

Key Responsibilities

1. Customer Support: Provide timely and accurate responses to inquiries via social media, email, chat, and support channels in German. Handle complaints, technical issues, and feedback professionally and empathetically. Troubleshoot account access, content moderation, and platform functionalities.
2. Content Moderation: Monitor
   - generated content to ensure compliance with platform policies. Address inappropriate content, spam, and violations. Collaborate with the moderation team to develop review best practices.
3. Community Engagement: Engage with users to foster a positive community. Encourage participation, guide on platform features, and support community events and campaigns.
4. Feedback and Reporting: Collect user feedback, feature requests, and bug reports. Work with product teams to communicate issues and suggest improvements. Generate reports on issues and trends.
5. Language Skills: Native or
   - native German proficiency (written and spoken). Strong English skills for internal communication.
6. Experience & Skills: Prior customer support or content moderation experience preferred. Familiarity with social media platforms. Proficiency with support software. Basic troubleshooting skills. Strong communication,
   - solving, empathy, and patience. Ability to work independently and in teams.
7. Additional Requirements: Flexibility to work hours including weekends and holidays. Ability to handle multiple tasks in a
   - paced environment. Proactive attitude and willingness to learn. Competitive salary, benefits, career growth, and an inclusive environment.

How to Apply

If passionate about social media and customer support, submit your resume. Our client values diversity and inclusivity. Join us in shaping the future of social media support!