German Team Manager for Social Media Trending Videos Service and Delivery - Lisbon, Portugal Lisboa

German Team Manager for Social Media Trending Videos Service and Delivery - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

German Team Manager for Social Media Trending Videos Service and Delivery - Lisbon, Portugal

We are seeking a talented German Team Manager to oversee an assigned team, ensuring the achievement of client and corporate goals. The role involves coaching and motivating advisors, providing the necessary skills and knowledge for their roles.

Our client is a leading platform for
- form mobile videos, dedicated to inspiring creativity and delivering joy.

Responsibilities:

1. Communicate effectively and regularly with the team, sharing operational and management information.
2. Resolve problems, make decisions, analyze results, and ensure project deadlines and requirements are met.
3. Collaborate actively in the development of advisors' activities.
4. Review and monitor work performance, initiating corrective actions as needed.
5. Conduct formal monthly and quarterly performance reviews.
6. Provide clear guidance to achieve key performance metrics.
7. Communicate client issues promptly to the Operations Manager.
8. Foster a
   - oriented environment where advisors are committed and proud of their work.
9. Implement and review actions from Employee Satisfaction surveys.
10. Comply with all regulatory and safety standards.

Qualifications:

• Native or proficient German language skills (mandatory).
• Proficient in English (C1 or above).
• Second language skills are a plus.
• At least 6 months of call center experience, preferably as a Team Manager or product specialist.
• Strong interpersonal, coaching, and leadership skills.
• Excellent communication skills, both verbal and written.
• Good numerical and reasoning skills.
• Effective time management and multitasking abilities.
• EU citizenship or valid work permit for Portugal is required.
• Willingness to relocate to Lisbon or be a local candidate.
• Availability to work
  - site in Sete Rios from 8 am to 8 pm, Monday to Sunday.

Desired Attributes:

• People-oriented with a professional demeanor.
• Experience with policy work and technology adoption.
• Dependable and able to work independently.
• Positive interaction skills at all organizational levels.

Education & Experience:

• Bachelor’s degree or equivalent work experience.
• Previous management experience in a relevant role.

Benefits:

• Competitive salary and paid training.
• Employee discounts, private healthcare, and dental insurance after six months.
• Opportunities for professional development and career growth.
• Engaging company initiatives and wellness programs.
• Job stability and a positive work culture.

Join us at Foundever to enhance your career and quality of life. Apply today!