German Team Manager For Social Media Trending Videos Service And Delivery - Lisbon, Portugal Lisboa

German Team Manager For Social Media Trending Videos Service And Delivery - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Come and work with us.

We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is the leading destination for
- form mobile video, with the mission to inspire creativity and bring joy.

As a Team Manager in this project, your daily responsibilities will include:

1. Communicate effectively and regularly with the team, articulating different types of information (operational/management/etc).
2. Solve problems, make decisions, analyze results, and ensure compliance with deadlines and project requirements.
3. Work as a team, actively collaborating in the development of the advisors' activities.
4. Review and monitor the work performance of all advisors, implementing corrective actions using performance management tools to address any shortfalls.
5. Undertake formal monthly and quarterly performance reviews.
6. Provide clear direction and guidance to ensure achievement of key performance metrics.
7. Communicate client issues accurately and promptly to the Operations Manager.
8. Maintain a
   - oriented environment where advisors are committed, loyal, and proud of their work.
9. Implement and review actions from Employees Satisfaction surveys.
10. Understand and comply with all regulatory, fair trading, and competition rules, and adhere to Health, Safety, and Security responsibilities.

To succeed in this role, you will need to have:

• Native or proficient level of German (mandatory).
• Proficient level of English (C1 and above).
• A second language proficiency is a plus.
• Minimum of 6 months of call center experience, preferably as a Team Manager or product specialist.
• Effective interpersonal, coaching, and leadership skills.
• Excellent telephone, keyboard, verbal, and written communication skills.
• Good numeric and verbal reasoning skills.
• Effective time management and organizational skills.
• Ability to prioritize and
  - task.
• Must hold EU citizenship or a valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon, Portugal.
• Availability to work
  - site in Sete Rios.
• Availability to work from 8 am to 8 pm (Lisbon Time Zone), Monday to Sunday.

Knowledge / abilities:

• People-oriented with a professional demeanor.
• Experience with policy work.
• Early adopter of technology.
• Dependable, reliable, and able to perform duties independently.
• Ability to interact positively with staff at all levels.

Education and experience:

• Bachelor’s degree or equivalent work experience.
• Previous relevant experience as a Team Manager.

Benefits:

• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months).
• Growth opportunities through development programs.
• Engaging company initiatives, including our Ever
  Better wellness program.
• Job stability.
• Skill and experience development.
• Excellent work culture.

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

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