German Tech Assistance Agent in Sunny Lisbon

German Tech Assistance Agent in Sunny Lisbon

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Role: Multilingual Support Specialist (German Focus)

Location: Lisbon, Portugal (Office-Based)

Start Date: January 8, 2026

We are actively recruiting dedicated and articulate individuals to join our team in Lisbon as a German-Speaking Multilingual Support Specialist. This pivotal role involves providing exceptional technical assistance and ensuring customer satisfaction for users of our premier search engine platform across German‑speaking markets.

Core Duties and Responsibilities

• Delivering Expert Support: Providing responsive and professional technical help to users through various channels (phone calls, email correspondence, and online chat).
• Diagnosing Issues: Efficiently identifying the root cause of user problems, which may range from basic troubleshooting to addressing specific platform features and account access difficulties.
• Offering Solutions: Guiding users
  -
  - step through resolutions, software adjustments, and optimal utilization of the product’s capabilities.
• Maintaining Records: Diligently logging all customer interactions, reported issues, and the corresponding solutions within our database for future reference and knowledge sharing.
• Collaborative Escalation: Recognizing and appropriately transferring complex or unresolved technical incidents to specialized internal teams for advanced investigation and resolution.
• Product Mastery: Continuously developing and maintaining deep operational knowledge of the search engine and its evolving functionalities.

Applicant Profile

Essential Requirements

• Language Fluency: Native or
  - native level German (C1/C2) is absolutely essential for seamless communication with our users. A minimum of B2 level English is required for internal operations and training purposes.
• Authorization to Work: Applicants must possess valid documentation permitting employment in Portugal, such as an EU Citizenship/Passport, a current Residency Card (valid for over one year), or a Refugee Card.

Beneficial Experience

• While prior experience in customer service, helpdesk, or technical support is beneficial, it is not a prerequisite. We welcome enthusiastic candidates ready to learn, and we will provide comprehensive training.
• A natural inclination towards technology and effective analytical skills are highly valued.

Benefits and Working Structure

• Employment Package: Competitive remuneration combined with
  - related bonuses.
• Comprehensive Coverage: Health Insurance coverage provided.
• Financial Support: Transport allowance to assist with commuting costs.
• Career Trajectory: Excellent opportunities for career advancement and professional development within the company.
• Workplace Provisions: All necessary technological equipment will be supplied by the employer.
• Schedule Details:
  • Availability: Monday through Friday (08:00 AM – 08:00 PM rotational shifts) and Saturday/Sunday (08:00 AM – 05:00 PM).
  • Time Off: Two rotational days off each week.

Embark on an exciting career path in Lisbon!

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Technology, Information and Internet