(German) Technical Customer Advisor For Tech Company Lisboa

(German) Technical Customer Advisor For Tech Company
Lisboa
Lisboa, Lisboa, Portugal

**Come and work with us. ****Do you want to work with a company that believes **in building brighter** futures? **Are you **French **native or fluent with strong **English **communication skills? Looking to make your career in a multicultural environment in the happy and historic city of **Lisbon**? **So we have the perfect opportunity for you!**Our **client **is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and
- being for their people. As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. - Customer relationship management and digitized processing of customer contacts, focused on health insurance. - Answer inbound calls and written communication within guidelines/goals established by the client and contact center
- Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and
- Complete daily tasks as allocated in an efficient and timely
- Maintain accuracy and security of customer information on the
- Identify and escalate issues
- Research information and solve problems using available
- Monitor and control numerous concurrent tasks in
- Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
- **Native or proficient level of French (C2) (**mandatory**)**:
- Previous experience in customer services and/or banking/insurance is an asset. - Computer
- Pedagogy, active listening, personalized
- up of insured
- Ability to read, understand and explain
- Ability to calculate and/or explain reimbursement
- Customer-oriented, willingness to provide personalized
- Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)- Method, rigor, patience, organization, autonomy,
- Ability to keep calm and
- headed in critical
- Ability to demonstrate confidence when imparting information or dealing with troubled
- People-oriented,
- added interpersonal
- Strong analytical and empathic
- Logic and mathematical calculations (arithmetic/percentage)- Experience with policy work, or help resource project
- Early adopter of
- Ability to put callers at
- Makes the customers feel confident that their needs are being
- Dependable, reliable and able to perform duties with minimum
- Ability to interact positively with peers and
- **Must hold EU citizenship or valid work permit for Portugal**:**Benefits. - Signing
- Relocation
- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.