German Technical Customer Service in Lisbon Lisboa

Job Overview

Join the German Technical Customer Service team in Lisbon and help customers from all over the world. You will make a real difference every day, solving problems and answering questions, all while enjoying the culture, food, and ocean views Portugal has to offer.

As a German Technical Customer Service representative, you will support customers with their questions about products, software, and connectivity issues. You will be the
- to person for anything from how a product works to fixing small technical problems.

Responsibilities

• Talk to customers via phone, email, chat, social media, or messages
• Answer general questions and provide tech support
• Support with
  - commerce, software, and device connection issues
• Forward complex cases to the next level of tech support
• Work with technicians to solve help tickets
• Manage your own list of support requests
• Keep clear records of all interactions and updates
• Give feedback on support tools and help documents
• Follow the brand's style and tone in all communication

Requirements

• Proficiency in German and good level of English, both written and spoken
• High school diploma (required)
• Strong communication skills
• Good
  - solving abilities
• Comfortable with digital tools and systems
• Able to work in a
  - changing environment
• Open to learning and feedback
• Flexible availability (evenings/weekends/holidays)

Nice to Have

• Interest in technology
• Experience in customer support
• Some technical
  - how or curiosity
• Team spirit

What We Offer

• New and modern office
• Full training to help you succeed
• Relocation support (if applicable)
• Opportunities for
  - company mobility to work at any of our sites around the world
• Private health insurance, free after six months
• Competitive wages (14 monthly payments per year) + bonus

We are an equal opportunities employer and welcome applications from all qualified candidates.