German - Technical Support - 1700

German - Technical Support - 1700
Lisboa
Lisboa, Lisboa, Portugal

About Dashlane

Dashlane's mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25, 000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for
- leading innovations, patented
- knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.

We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.

About the role:

Our Customer Support Team is here to help customers by delivering
- class support in a simple, effective, and timely manner. We aim to be the best in class and the impact of our Customer Support team is a key element to the satisfaction of our customers and the continuous growth of our customer base.

As a Technical Support Representative, in addition to helping Dashlane customers resolve their questions and concerns, your primary focus will be on supporting our B2B customers, helping to prioritize bugs, and sharing
- related concerns & feedback across the organization.

In addition to core responsibilities, this position requires professional fluency in French, essential to provide specialized technical support to our French-speaking customers, when needed.

Your
-
- day will be focused on handling technical and
- technical queries from both B2C and B2B customers, through a wide range of channels including email, chat, screen share, phone, and social media. Customer inquiries cover a wide range of topics, including