Gestores De Serviço Viseu

Gestores De Serviço
Viseu
Viseu, Viseu District, Portugal

Get AI-powered advice on this job and more exclusive features.

Jobbex, a company that empowers people & organizations by matching great talents to great projects, is looking for the next Service Desk Manager to support one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsibilities:

• Establish and manage a new IT Operations Center (Service Desk), ensuring smooth implementation.
• Develop and enforce ITIL-based processes, including support models, workflows, and escalation paths.
• Define capacity management strategies, including team size estimation and resource allocation.
• Lead and mentor the Operations Management Team (TTS) to optimize service efficiency.
• Monitor and improve OLAs, SLAs, and KPIs to maintain high service quality.

You'll be a great match if you have:

• Availability to travel for the first 2 months.
• 5+ years of experience in Service Desk Management & IT Operations.
• Proven team leadership or tech lead experience in enterprise IT environments.
• Strong expertise in ITIL frameworks, service management, and IT operations strategy.
• Experience defining and managing SLAs, OLAs, and performance metrics.

Apply and let's talk!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr