Global Consumer Lab Practice Senior Manager
Global Consumer Lab Practice Senior Manager
Join to apply for the Global Consumer Lab Practice Senior Manager role at Tech Economy
Global Consumer Lab Practice Senior Manager
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Join to apply for the Global Consumer Lab Practice Senior Manager role at Tech Economy
What Makes Us a Great Place To Work
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
What Makes Us a Great Place To Work
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
Who You’ll Work With
Most Practices are led by a Global Practice Leader (GPL) and three Regional Practice Leaders (RPLs), who are
- facing Partners with partial allocation to these
- leader roles. The Global Consumer Lab is sponsored by both Consumer Products and Retail GPLs, and is led
-
- day by a dedicated Practice Director and Senior Manager, sometimes with the support of a rotational Practice Consultant(s) and Knowledge Specialist(s) from both Retail or/and CP.
Bain’s Global Consumer Lab is Bain’s centre for insight and foresight. Our role is to develop
- rich and compelling content for conversations with clients. As a centre of expertise, we support case teams by challenging assumptions, asking the right questions and utilizing the very best methodologies to evidence consumer behaviours. We elevate all output to ensure the insights translate into action. We conduct consumer closeness research on behalf of our
- facing clients (primarily CP and Retail, but increasingly other
- facing sectors) and on behalf of Bain to understand what consumers/shoppers are saying, doing and feeling.
Bain’s Global Consumer Lab is a young group at Bain (about 3 years old) and has been gaining great traction and constantly evolving with lots of opportunity and high visibility. We work very closely with partners, managers and
- facing teams to bring Bain’s best experience to bear, and we are integral in helping Bain win new projects and deliver value to our clients. We have a great, inclusive team culture with 100% NPS.
For an overview of Bain’s Global Consumer Lab, visit here.
WHERE YOU’LL FIT WITHIN THE TEAM
The role will be at the intersection of the Consumer Products practice and Retail practice. These practices are two of Bain’s fastest growing and most vibrant industry practice areas. This role also touches other
- facing/B2C practices at Bain (e. g. , PEG CPR, Healthcare, Financial Services, Tech…) and the Strategy, Customer and ESG practices.
What You’ll Do
The Global Consumer Lab Practice Senior Manager will have the following key interactions:
- Supervisor: Global Consumer Lab Director
- Close contact with leadership
- Expert Partner, Co-founder of Consumer Lab and responsible for the interlock of AIS, CP, Retail and Consumer Lab
- Global Practice EVP of Retail and Co-founder of Consumer Lab
- Global Practice Leaders
- Other CP, Retail, PEG partners depending on the pipeline of IP/research and proposals
- Collaborate & coach
- IP teams (client-facing consultants staffed temporarily on Practice IP/research)
- Knowledge Specialists across the 3 regions
- Bain Consumer Lab Co
E BCN team in India - IP development
- IP development/ Synthesis of research: play key role in the development of IP and synthesis of findings from the various pieces of research into cohesive POVs on consumer deep dive topics (eg Future Consumer, Consumer attitudes and behaviours on ESG); help codify insights to enhance existing content on IRIS
- Thought-leadership workshops: Support and provide
- leadership to partners, case teams and clients on Consumer insights and trends, including providing them with our latest IP/research, help tailor examples and implications to their sectors / geographies; deliver /present when possible - Consumer pulse surveys: writing, management, and execution of surveys in collaboration with 3rd party vendors and the BCN. Synthesis and analysis of results into key consumer themes and factbases for internal use and external commercialization
- External secondary research: secondary data and literature review on the latest consumer trends to support or refute findings
- Commercialization of Consumer Lab
- Proposal/CD and pitches: develop POV on consumer trends and Consumer Lab approach including workplan and costing/staffing where Consumer Lab can be involved, with the support of Director and Expert Partner
- Conduct consumer closeness research on behalf of clients and in collaboration with
- teams (and Vector where relevant) including 1:1 consumer
- depth interviews, mobile ethnography or AI-enabled ethnography studies and/or short
- surveys to understand what consumers are thinking/ doing. Pull out insights and implications on strategy/case context - Consumer mindsets: synthesizing and defining targetable consumer cohorts (usually done through combining
- quantitative research/surveys) to understand how to engage with consumers in collaboration with AIS (and BBA product owners and/or FRWD team where applicable), identify consumer mindsets to allow clients/brands to target engaged consumers and unlock key cohorts with relevant, tailored communications and offering - Commercial tracking: develop case summaries of
- work where Consumer Lab was involved and tagging of cases with Knowledge Specialists - Operations
- Support in the development of key presentations and agenda of Leadership Team / Steering Committee meetings on monthly basis
- Manage the
-
- day support operations including
- level “help desk” answering questions or appropriately directing requests to our Bain Consumer Lab Co
E or best available experts - Manage ongoing marketing/ internal “advertising” activities of Consumer Lab including Weekly insights Newsletter, collaborate with Marketing/Editorial for the development of Linked
In Elevate charts - Support internal communication and content sessions with Affiliates from Retail, CP and PEG practices
- Play active role in the marketing and branding of products and services of the Consumer Lab, both internally and externally – including the deployment and commercialization of IP, articles, videos and others
- Tool/Sources exploration: identifying new tools and data subscriptions to incorporate into the Consumer Lab to use during research, including talking to external third party providers about potential partnerships (E. g. panel providers, Gen AI, research companies etc. ) and internal (e. g. Pyxis, . . . )
- Team:build an inspired and engaged Consumer Lab team:
- Prioritize personal backlog in order to strike the right balance and a sustainable pace
- Contribute to team members’ professional development
- Inspire and lead by example: team members are engaged (not just satisfied)
- Coach team to adopt a very strong service orientation in everything they do: creates promoters
- Current or recent consulting experience at the Manager or Senior Manager level
- MBA or master’s degree with outstanding academic credentials preferred
- Experience or strong interest in the Consumer Products, Retail and Sustainability sectors
- Passion and curiosity about consumers (why they behave the way they do)
- Experience understanding consumers (via qual or quant) a benefit
- Entrepreneurial spirit in identifying new ways to study consumers and run
-
- day operations - Knowledge of, and practice experience with, the leading business and analytic tools used by Bain
- Ability to structure and lead complex business research and analysis in
- paced environment, as well as the skills to drive to pragmatic business insights - Demonstrated problem solving and organizational skills, and is a proven
- starter (comfortable with a remote supervisor and team) - Strong analytical skills and the ability to parse insights from large amounts of data
- Strong communication skills and ability to establish credibility with senior leaders
- Ability to operate independently and manage competing priorities with minimal supervision
- Experience and proficiency creating high quality presentations
- Written and speaking ability in another commonly spoken EMEA language ideal but not required (French, German, Spanish, Portuguese, Italian)
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Empresa: Tech Economy Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 18. 8. 2025
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