Global Consumer Lab Practice Senior Manager Lisboa

Global Consumer Lab Practice Senior Manager
Lisboa
Lisboa, Lisboa, Portugal

Global Consumer Lab Practice Senior Manager

Job ID: 94453

Areas of Work: Management Consulting

Employment Type: Permanent Full-Time

Location: Lisbon

Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

WHO YOU’LL WORK WITH

Most Practices are led by a Global Practice Leader (GPL) and three Regional Practice Leaders (RPLs), who are
- facing Partners with partial allocation to these
- leader roles. The Global Consumer Lab is sponsored by both Consumer Products and Retail GPLs, and is led
-
- day by a dedicated Practice Director and Senior Manager, sometimes with the support of a rotational Practice Consultant(s) and Knowledge Specialist(s) from both Retail or/and CP.

Bain’s Global Consumer Lab is Bain’s centre for insight and foresight. Our role is to develop
- rich and compelling content for conversations with clients. As a centre of expertise, we support case teams by challenging assumptions, asking the right questions, and utilizing the very best methodologies to evidence consumer behaviours. We elevate all output to ensure the insights translate into action. We conduct consumer closeness research on behalf of our
- facing clients (primarily CP and Retail, but increasingly other
- facing sectors) and on behalf of Bain to understand what consumers/shoppers are saying, doing, and feeling.

Bain’s Global Consumer Lab is a young group at Bain (about 3 years old) and has been gaining great traction and constantly evolving with lots of opportunity and high visibility. We work very closely with partners, managers, and
- facing teams to bring Bain’s best experience to bear, and we are integral in helping Bain win new projects and deliver value to our clients. We have a great, inclusive team culture with 100% NPS.

For an overview of Bain’s Global Consumer Lab, visit here.

WHERE YOU’LL FIT WITHIN THE TEAM

The role will be at the intersection of the Consumer Products practice and Retail practice. These practices are two of Bain’s fastest growing and most vibrant industry practice areas. This role also touches other
- facing/B2C practices at Bain (e. g. , PEG CPR, Healthcare, Financial Services, Tech…) and the Strategy, Customer, and ESG practices.

WHAT YOU’LL DO

The Global Consumer Lab Practice Senior Manager will have the following key interactions:

• Supervisor: Global Consumer Lab Director
• Close contact with leadership
• Expert Partner, Co-founder of Consumer Lab, responsible for the interlock of AIS, CP, Retail, and Consumer Lab
• Global Practice EVP of Retail and Co-founder of Consumer Lab
• Global Practice Leaders
• Other CP, Retail, PEG partners depending on the pipeline of IP/research and proposals
• IP teams (client-facing consultants staffed temporarily on Practice IP/research)
• Knowledge Specialists across the 3 regions
• Bain Consumer Lab Co
  E BCN team in India

Primary activities of the job are global in nature (EMEA, APAC, US) and can be categorized around the following streams (not exhaustive):

• IP development/ Synthesis of research: Play a key role in the development of IP and synthesis of findings from the various pieces of research into cohesive POVs on consumer deep dive topics (e. g. , Future Consumer, Consumer attitudes and behaviours on ESG); help codify insights to enhance existing content on IRIS
• Thought-leadership workshops: Support and provide
  - leadership to partners, case teams, and clients on Consumer insights and trends, including providing them with our latest IP/research, help tailor examples and implications to their sectors/geographies; deliver/present when possible
• Consumer pulse surveys: Writing, management, and execution of surveys in collaboration with
  - party vendors and the BCN. Synthesis and analysis of results into key consumer themes and fact bases for internal use and external commercialization
• External secondary research: Secondary data and literature review on the latest consumer trends to support or refute findings
• Commercialization of Consumer Lab
• Proposal/CD and pitches: Develop POV on consumer trends and Consumer Lab approach including work plan and costing/staffing where Consumer Lab can be involved, with the support of Director and Expert Partner
• Conduct consumer closeness research: On behalf of clients and in collaboration with case teams (and Vector where relevant), including 1:1 consumer
  - depth interviews, mobile ethnography, or AI-enabled ethnography studies and/or short
  - surveys to understand consumer behaviors, pulling insights and implications on strategy/case context
• Consumer mindsets: Synthesizing and defining targetable consumer cohorts (usually through
  - quant research) to understand how to engage consumers, collaborating with AIS and other teams to identify consumer mindsets for targeted communications and offerings
• Commercial tracking: Developing case summaries of cases involving Consumer Lab and tagging cases with Knowledge Specialists
• Operations: Supporting development of key presentations and agendas, managing support operations, and internal marketing activities
• Team: Building an inspired and engaged Consumer Lab team, prioritizing personal backlog, contributing to professional development, and fostering a
  - oriented team culture

ABOUT YOU

• Current or recent consulting experience at the Manager or Senior Manager level
• MBA or master’s degree with outstanding academic credentials preferred
• Experience or strong interest in the Consumer Products, Retail, and Sustainability sectors
• Passion and curiosity about consumers
• Experience understanding consumers (via qual or quant) a benefit
• Entrepreneurial spirit in studying consumers and managing operations
• Knowledge of leading business and analytic tools used by Bain
• Ability to structure and lead complex research and analysis, driving pragmatic insights
• Problem-solving, organizational skills, and
  - starter attitude
• Strong analytical skills and data interpretation ability
• Strong communication skills and credibility with senior leaders
• Ability to operate independently and manage competing priorities
• Proficiency in creating
  - quality presentations
• Proficiency in another EMEA language (French, German, Spanish, Portuguese, Italian) is a plus but not required