Global CRM & Retention Lead (Relocation to Singapore) Lisboa

Global CRM & Retention Lead (Relocation to Singapore)
Lisboa
Lisboa, Lisboa, Portugal

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Global CRM & Retention Lead (Relocation to Singapore), Lisbon

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Client:

Elfie

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

08cb6f3c3bad

Job Views:

1

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

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Job Description:

WE PROVIDE FULL RELOCATION / EMPLOYMENT PASS SUPPORT TO SINGAPORE FOR THIS ROLE!

ABOUT THE ROLE

At Elfie, we’re transforming healthcare through technology and data to empower patients and providers alike. As our Global CRM & Retention Lead, you'll be a pivotal force in shaping personalised communication strategies that improve user engagement, streamline care coordination, and [optimize resource allocation]. In this role, you will drive
- driven
- making, manage a small CRM team, and design user journeys to enable better health outcomes and operational efficiencies across our global platform.

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WHAT WE OFFER

• A permanent global contract, with fiercely competitive salary
• Relocation support to Singapore, including obtaining the Employment Pass
• Monthly performance bonus with a high earning potential
• Comprehensive private healthcare support from day one
• Individualised career progression and development framework
• Hybrid working - 3 days in the office
• 14 days PTO, plus national holidays off
• Brand new Mac
  Book and associated tech on day one
• An inclusive culture where everybody in the business has a direct impact

WHAT YOU WILL DO

Lead the overall user retention and communication strategy across digital CRM touchpoints — including email, push notifications, SMS, Whats
App, and
- app messaging.

Own the user lifecycle communication framework, defining segmentation, triggers, and personalized content strategies based on retention goals.

Drive the planning, execution, and optimization of user engagement campaigns to improve activation, retention, and app goals across key user segments.

Manage the
-
- end content operation for all CRM channels, overseeing translations and campaign localization for global rollouts.

Lead a small CRM team, with responsibility for roadmap development, resource planning, and performance management.

Champion a
- driven
-
- learn approach, leveraging user data platforms, automation tools, and segmentation strategies to continuously improve content effectiveness and campaign performance.

Establish and maintain Elfie’s user communication tone and style guidelines to ensure consistency and quality across markets.

Monitor key engagement metrics, analyze results, and present actionable insights and improvement recommendations.

Collaborate
- functionally with Product, Growth, and Business teams to ensure alignment between communication strategy and business objectives.

WHAT YOU WILL NEED

Passion for the digital health industry and familiarity with companies and innovators in this space.

Hands-on CRM and lifecycle management tools:
- scale/automated communication platforms for email, app notifications, SMS.

Proven experience in the mobile industry working on retention.

5+ years of mobile CRM and Retention experience.

Superior grammar and copyediting skills with great attention to detail.

Ability to thrive in a
- paced, technical, remote, and
- focused environment.

WHY JOIN US?

• Strong and genuinely
  - focused company mission (see below)
• Truly global
  - up with a blend of diverse cultures and backgrounds
• Excellent financial credibility and refreshingly clear future vision
• Phenomenal growth plans and an excellent company spirit
• Regular social events; our football team "Elfie FC" is taking Saigon by storm!
• Dedicated career pathways and training to support your development
• Experienced founders with 20+ years experience in digital health, software, and partnership development in both
  - chip and
  - up companies - and successful previous exits!

ABOUT ELFIE

Elfie is the first completely free, gamified mobile app that rewards users for monitoring their health. Our vision is to become the world's largest
- reported medical record platform, supporting all therapeutic areas in a single, gamified, and free app for maximum impact.

We have a footprint in 7 countries (Brazil, France, United Kingdom, Turkey, Egypt, Hong Kong, Singapore, and Vietnam), growing to 12 by the end of 2024 and 25 by the end of 2025.

How do we monetize?

We have 2 independent yet synergic business models:

• Pharmaceutical companies: Elfie's free application is sponsored by pharmaceutical companies, who need to drive treatment adherence and access anonymized
  - world data. Pharmaceutical companies cover our company operational costs and the promotion of the application.
• Insurers and employers: Elfie premium version (aka Elfie
  Works) is an employee health program sponsored by employers and insurers. These companies need employees to stay in good health and engaged to increase productivity and keep
  - increasing healthcare costs under control. Elfie
  Works is designed and distributed in partnership with a global insurance broker and partner insurers.

What is our culture?

We have one single North
Star at Elfie: maximising global health impact. It is a measurable KPI that is a function of the number of lives impacted and the level of impact on each individual. Everybody's KPIs across all departments are aligned with this. All our partnerships and revenue streams are also aligned with this.

We have 4 values:

• Patient-first: Whatever goes against our North Star (maximising patient health impact) is eliminated, all ideas and projects are prioritised accordingly.

• Think big: We don’t allow our fears and unknowns to limit our ambition and solutions.

• Take ownership: We are not tasked to execute a process but responsible to find a scalable solution.

• Resilience: We don’t allow challenges and setbacks to lower our motivation and commitment to our mission, regardless of any resulting discomfort.

Check out the Elfie app:

for Android: https://links. elfie. co/apptester

for i
OS: https://links. elfie. co/testflight-i

WHAT NOW?

Apply today for immediate consideration! Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information:

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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