Global CRM Technical Solution Architect Lisboa

Global CRM Technical Solution Architect
Lisboa
Lisboa, Lisboa, Portugal

4 days ago Be among the first 25 applicants

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As a Swiss family business with 160 years of history, we at SIGVARIS GROUP employ more than 1600 people worldwide. We are committed to helping people feel their best with
- quality and innovative offerings in medical compression therapy. Every day. Our portfolio caters to a wide range of different needs and indications. Continuous development and innovation, as well as a consistent commitment to solutions that support our customers in all their activities, make us the preferred partner for all stakeholders. At SIGVARIS GROUP, we are also dedicated to providing an exceptional working environment for our most valued asset, our employees. Their talent, diversity, and commitment is crucial to our innovation and success.

We are seeking a Global CRM Technical Architect to join our international IT team.

Your responsibilities

• Lead the design, customization, and configuration of Sales Cloud (e. g. Account Management, Opportunity Management, Lead Management, Orders) and Service Cloud (e. g. , Case Management, Routing, Orders, Knowledge Base)
• Partner with business stakeholders to understand requirements and deliver scalable solutions using Flows, custom objects, page layouts, validation rules and automation
• Manage user access, profiles, roles and permission sets globally
• Monitor system performance and proactively resolve technical issues and data inconsistencies
• Oversee and coordinate
  - party integrations and middleware solutions with the broader IT team
• Support platform releases, test changes and ensure organizational readiness
• Maintain documentation and provide training or guidance to local admins and key users
• Ensure best practices in data governance, security and compliance across organisations
• Proven experience as a Salesforce Administrator in a global environment
• Extensive
  - on experience with Salesforce Sales and Service cloud including advanced customization, integration and development (Apex, LWC, visual force pages, triggers etc)
• Deep understanding of Salesforce architecture, data model, integration framework, security and governor limits
• Experience working with APIs and middleware (e. g. Azure Integration Services)
• Ability to work
  - functionally with business stakeholders and technical teams
• Act as the architectural point of contact for escalated incidents or problem tickets related to Salesforce implementation
• Design and maintain technical design document
• Salesforce Administrator Certification required (Advanced Admin a plus)

Your Profile

Strong communicator with the ability to explain technical concepts clearly to
- technical users. Skilled in
- solving and delivering excellent customer service. A collaborative team player who thrives in multicultural environments and works independently with sound
- making skills. Fluent in English; additional languages are an advantage. We are looking for a Global CRM Technical Solution Architect

• Being part of an international company and a globally operating IT team
• Working independently with plenty of room for personal and professional development
• Collaboration with various committed experts worldwide who want to make a difference together and continuously improve
• Good training and support from managers and colleagues during your onboarding
• Stable family business with a strong market focus and high value orientation
• Flexible working model, including home office option

Join our team

Would you like to play a key role in the global IT team? If so, we look forward to receiving your online application. Direct applications are preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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