Global Csa Operations Manager

Global Csa Operations Manager
Viseu
Viseu, Viseu District, Portugal

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In 1966, in Marseilles, while the world was talking about Star Trek, Sodexo was serving its first customers, launching our journey in Quality-of-Life Services, led by the visionary Pierre Bellon. Since then, we have continued to grow, providing essential everyday solutions and improving the lives of millions of users worldwide. Supported by 400, 000 dedicated colleagues in 64 countries, we keep expanding and innovating. About Sodexo Business Services (SBS)Portugal is no exception! Five years ago, we established Sodexo Business Services (SBS), our shared service center. Here, you will have the opportunity to join various Financial teams such as Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, and Master Data, supporting European markets and ensuring business growth. Join Us!We are looking for talented professionals to be part of our team, bringing unique skills and perspectives to help us grow even further. Opportunity: Global CSA (Coordinated services agreement) Operations Manager- Lead the relationships with the CSAs partners across all
- Pro-actively develop and build client and customer relationships with MSD
- Provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM CSA
- Point of escalation and issue resolution for all issues within the CSA
- Implement and maintain business improvement processes, standardisation and improvement into all areas of the CSA business
- Support business growth within the CSA
- The role requires relationship management at all levels to work effectively across Sodexo Management Teams, CSA Partners & working within a matrix
- Clearly articulate Sodexo and MSD expectations and coordinate to CSA Partners- Act as the key strategic interface between our Sodexo Accounts Directors and our CSA Partners- Responsible for coordinating the delivery of MSD business targets and identified annual priorities, whilst always maintaining contractual and service
- Liaison and
- ordination with
- country/regional management and operational
- Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest
- Responsible for the
-
- day coordination of services to MSD by the CSA partners, in alignment with overall account
- Actively work across all regions as part of the leadership
- Interface and collaborate with country teams and country subject matter experts via a matrix structure
What You Need to Succeed:
- An accomplished executive with over 10 years + experience on both the client and/or supply side (IFM, Procurement, Commercial Real Estate)- Fluent spoken and written English as the main business
- International and/or multi country/regional experience – management of complexities, divergent interests, cultured in different
- Experience of
- chip organisations and
- quality
- Experience of having operated successfully within an outsourced B2B
- Experience of working in or leading a transformation
- Proven experience in working across geographical boundaries and building diverse
- Leadership & strong management skills: capacity to motivate, influence without direct / line management control coach & develop team members, provide feedback, build talent pools, foster collaboration,
- Demonstrable track record of developing successful operational strategies across a broad portfolio of target client
- Ability to make and stand by tough
- Live the Sodexo values and promote brand standards as an
- Ability to interface with clients at all levels, in a matrix
- Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services
- Rigorous, working with methodology and processes, experience in project management is a strong
- Greater degree of knowledge, planning/ability to integrate abilities, manage diverse teams,
- Considerable experience in sector contracting and sector technical service
- Proven financial acumen essential with commercial experience and business
- Proven track record of initiating and leading demanding business transformation
- Proven experience of developing profitable relationships with
- Proven experience in identifying new
- Active listener with excellent communication, influencing and facilitation
- High standards of numeracy and written communication, particularly sales/bid
- Continuous professional curiosity in industry/specialism
What We Offer:
- Hybrid work model and flexible working
- Health & Life Insurance- Meal allowance paid via
- Additional paid leave (birthday, volunteering day, extra vacation day)- Access to 6, 000+ free online
- Professional growth opportunities within Sodexo- Participation in multicultural
- Well-being initiatives to support our teams
Apply now! Send your CV to recruitment. sbs. portugal@sodexo.com with the job title in the subject line. Diversity & Inclusion Statement
Sodexo is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit. We respect your privacy. Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially. For further details, contact privacy. sbs@sodexo.com. seniority
- Mid-Senior level
Employment
- Full-time
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