Global Customer Experience Specialist Porto

Global Customer Experience Specialist
Porto
Porto, Porto District, Portugal

Want to grow your career with us?

We're looking for talented individuals who share our passion for travel and hospitality. As a Content Moderator, you will be responsible for interpreting and applying our service guidelines to assist customers effectively. You must be fluent in Italian (written and spoken) and have a strong command of English for internal communication.

About Your Qualifications

• You must be fluent in Italian (written and spoken) and have a strong command of English for internal communication.
• You should have experience in customer service, preferably in the travel or online booking industry.
• You should be passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
• You should be skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
• You should be able to work independently, make sound decisions, and document customer interactions accurately and efficiently.
• You should possess excellent
  - solving skills and be able to deliver personalized solutions to meet customer needs and resolve issues.

About Our Offerings

• We offer competitive salary and benefits packages.
• We provide
  - time positions with indefinite contracts.
• We offer a central location in Porto, Portugal.
• We offer
  -
  - friend referral bonus opportunities.
• We provide full paid training on the company and the project you'll be working on.
• We offer career development programs, specialized courses, and language classes.