Global Fleet Workshop Operations Specialist

Global Fleet Workshop Operations Specialist

Join to apply for the Global Fleet Workshop Operations Specialist role at Robert Walters.

Our client is a
- growing global company in the mobility and travel sector, with a strong digital focus and customer‑centric approach. Operating internationally and managing expanding operational structures, the organization values innovation, performance optimization, and technological evolution.

Responsibilities

• Own and monitor global workshop KPIs, ensuring alignment with strategic business objectives.
• Design and implement workshop layouts, operational standards, and functional requirements to support scalability and efficiency.
• Translate operational needs into clear technical processes that optimize workflow, repair prioritization, and overall efficiency.
• Build, document, and standardize repair workflows across the full repair cycle.
• Drive continuous improvement initiatives aimed at enhancing quality, reducing repair lead times, and improving operational efficiency.
• Collaborate closely with local teams and cross‑functional stakeholders to ensure consistency and effective execution across all markets.
• Coordinate with the stock team to ensure the availability of essential materials and components, supporting timely repairs.

Key KPIs for the Role

• Customer Satisfaction (CSAT): Feedback on repair quality and service delivered.
• Profitability/Cost: Repairs completed within budget.
• Operational Efficiency:
  • Actual in‑house interventions vs. maximum capacity
  • Interventions completed on time (IOT)
  • Repair Turnaround Time (TAT)
  • Workshop efficiency ratio: billable vs. non‑billable hours

Required Profile

• Proven experience managing workshop operations, with a strong track record of performance optimization and operational excellence.
• Expertise in KPI management, with the ability to identify and implement data‑driven improvements.
• Strong process‑mapping and workflow‑optimization skills, with comfort using digital tools and systems.
• Solid project management capabilities, able to manage multiple initiatives while ensuring timely delivery and alignment with strategic goals.
• Excellent communication and collaboration skills, capable of working effectively with cross‑functional teams and external stakeholders.
• Passion for creating safe, efficient, and innovative workshop environments.
• Proficiency in English, with the ability to communicate effectively in a global, multilingual setting.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering, Project Management, and Strategy/Planning

Industries

Facilities Services

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