Global HR Shared Services Senior Specialist Lisboa

Global HR Shared Services Senior Specialist

What You'll Do

You will be a core member of the Collaboration & Excellence Team in Global HRSSC, playing a pivotal role in leading quality, documentation, and reporting initiatives for your respective Hub. You will be accountable for representing
- level data and insights while contributing to global frameworks. By guiding peers, influencing stakeholders, and elevating standards, you will help shape operational excellence across geographies.

Key Responsibilities

• Lead quality reviews and audits of HRSSC processes within your Hub, ensuring compliance, accuracy, and risk mitigation.
• Participate in global forums for
  - level reviews, ensuring transparency and accuracy.
• Drive the development, governance, and adoption of process documentation standards (SOPs, playbooks, frameworks).
• Oversee the work of junior team members and provide mentoring to strengthen quality and reporting practices across the HRSSC.
• Partner with stakeholders to identify issues, conduct
  - cause analysis, and deliver sustainable solutions.
• Build or enhance dashboards/reports that provide actionable insights to senior leadership, enabling strategic
  - making.
• Lead initiatives for process standardization, automation, and continuous improvement across hubs.
• Serve as a
  - matter expert and advisor for projects impacting HRSSC operations.

You’re Good At

• Applying established frameworks and standards to support documentation and reporting.
• Identifying potential challenges and suggesting practical,
  - informed solutions.
• Working collaboratively with team members and stakeholders to achieve shared goals.
• Breaking down moderately complex problems and contributing to process improvements.
• Managing confidential data with integrity and professionalism.
• Summarizing and organizing
  - or
  - level data to support reporting and
  - making.
• Managing workload effectively under pressure, with sound judgment and prioritization.
• Supporting process excellence through reliable execution and a continuous improvement mindset.

What You'll Bring

• A graduation degree;
  - graduate degree or professional certification preferred.
• Approximately 5+ years of experience in shared services, quality/process improvement, or reporting/analytics roles.
• Proven expertise in tools such as Workday, Service
  Now, Microsoft Excel (advanced), Power BI/Tableau, Power
  Point, and Visio.
• Experience leading projects and influencing outcomes in a matrixed environment.
• Strong stakeholder management skills, with the ability to challenge constructively and build consensus.
• Fluency in English, both written and verbal.

Additional Info

• Why Join Us? Be part of a respected global brand that invests in its people.
• Exposure to
  - class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Business Consulting and Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.