Global IT Infrastructure Service Owner & Solution Architect (d/m/f) Funchal

Global IT Infrastructure Service Owner & Solution Architect (d/m/f)
Madeira
Funchal, Madeira, Portugal

We are seeking a skilled and strategic Global Infrastructure Service Owner and Solution Architect (d/m/f) to lead the design, governance, and lifecycle management of our global Open
Shift Container platforms and
- scale virtualization environments. This role is pivotal in steering and managing an external service provider responsible for the
-
- day operations, ensuring alignment with business goals, SLAs, and compliance standards:

• Act as the primary owner of Open
  Shift and VMWare virtualization infrastructure services globally
• Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and business objectives
• Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance
• Lead service reviews, audits, and continuous improvement initiatives with the external provider
• Drive incident and problem management escalations, root cause analysis, and resolution planning
• Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management
• Design and evolve scalable, secure, and resilient Open
  Shift container platforms and virtualization environments (e. g. , VMware, Hyper-V, KVM)
• Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services