Global Marketplace Support Specialist With Italian Lisboa

Global Marketplace Support Specialist With Italian
Lisboa
Lisboa, Lisboa, Portugal

Description

At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and
- growing network of happy candidates and clients is what drives us forward. Let's shapethe future together!For one of our clients - ? firm providing customer experience technology with outsourcedsales, support, and business process services for large corporations, we are looking for– Global Marketplace Support Specialist with Italian and English. Responsibilities:*Deliver outstanding support to customers, sellers, and creators by addressing inquiries withempathy, clarity, and professionalism;*Investigate and resolve issues efficiently to help maintain a secure, reliable, and
- qualityplatform experience;*Partner with
- functional teams to manage escalations and ensure timely,
-
- end case resolution;*Identify patterns in user concerns and propose proactive solutions to enhance satisfactionand prevent recurring problems;*Nurture positive,
- based relationships with sellers, helping them succeed and grow onthe platform;*Adhere to internal processes and contribute to special projects and new initiatives as needed. Qualifications:*Fluency in Italian and English, both written and spoken, with the ability to communicateclearly and confidently;*Previous experience in customer support, ideally within
- commerce, tech platforms, or
- paced online environment;*Strong
- solving mindset with the ability to assess complex issues and delivereffective, practical solutions;*A true team player who collaborates well across departments and thrives in a global, multicultural setting;*Detail-oriented with a continuous improvement mindset and a passion for deliveringexceptional service;*Comfortable navigating change and working independently in a dynamic, evolving work environment. Our client offers:*Full-time position (40h/week), shifts from 08:00–17:00, Monday to Sunday;
- endedcontract with a 30-day trial period;*Competitive salary with role/language bonuses and performance incentives;*Daily meal allowance and holiday/Christmas bonuses (monthly or lump sum);*22 business days of annual leave + extra pay for working on Portuguese public holidays;*Support with accommodation, travel costs, and initial financial assistance;*Paid training from day one; medical and dental insurance after 6 months;*Documentation support for
- Portuguese citizens. If you feel excited and confident that you're the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don't forgetto include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Conocimientos:Marketplaces Magement, Product Support Specialist, Italian, Work In Portugal