Global Process Efficiency Manager Lisboa

Global Process Efficiency Manager
Lisboa
Lisboa, Lisboa, Portugal

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99, 500 employees operate a network of 2, 500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:

• Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
• Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
• Spearhead process optimization and improvements following the Cert
  IQ implementation as part of the division’s Digital Transformation strategy.
• Develop and maintain Global Operational Procedures, ensuring:
• Comprehensive training and coaching for affiliates.
• Establishment and monitoring of KPIs to ensure compliance.
• Auditing of operational activities and implementing corrective actions.
• Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
• Promote customer digital strategies by integrating processes with customer engagement initiatives.
• Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations.

Specific Responsibilities

• Influence key
  - makers by leveraging experience and a logical
  - solving approach.
• Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
• Lead and participate in design workshops to drive transformation projects.

Qualifications

• Proven experience in Project Management and Change Management.
• Minimum 5 years of experience in the TIC (Testing, Inspection, Certification) industry.
• Expertise in Lean process management or similar methodologies.
• Strong leadership experience, especially in leading by influence across global teams.
• Familiarity with agile software development methodologies.
• Proficient in data analysis, including understanding data flows and KPIs.
• Innovative mindset with the ability to take initiative and solve problems analytically.
• Exceptional communication skills, both written and verbal, with strong interpersonal abilities.
• Fluent in English (written and spoken).
• Innovation: Challenges traditional methods and encourages creative thinking.
• Strategic Thinking: Understands internal/external environments to shape business priorities.
• Action-Oriented: Translates strategies into actionable plans with SMART objectives.
• Influence: Builds trust and secures
  - in from stakeholders across the organization.
• Collaboration: Fosters
  - functional teamwork and leverages diverse perspectives.
• Change Leadership: Anticipates and effectively manages transformation initiatives.

Additional Information

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.

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