Global Workplace Services Manager Amadora

Overview

Join to apply for the Global Workplace Services Manager role at Nokia.

A key role of the Global Workplace Services Manager is to own the FM collaborator relationship including integration of delivery and contract management. You will work closely with the Business Groups’ Real Estate teams to develop regional service levels and delivery excellence and work with collaboration partners to drive efficiencies. You will also have the opportunity to work with a diverse group of stakeholders across all business units, contributing to the overall success of the company.

In this role, you will have responsibility for the development of strategy, governance concepts and processes related to global facility management services. You will oversee and approve facility management policy and work closely with FM partners to ensure their teams and suppliers meet Nokia-'s standards and guidelines. You will be involved in supporting new workplace activities, playing a crucial role in the
- 's transition and ensuring a seamless experience for employees.

The work environment is dynamic and
- paced, with opportunities for collaboration and growth. You will have the flexibility to work in a hybrid setting, managing your schedule effectively while ensuring availability across time zones for this global role.

Benefits include the opportunity to develop global workplace guidelines, processes, and concepts contributing to Nokia-'s overall workplace services strategy and shaping the future of the company. If you are driven with experience in Real Estate management and a passion for creating exceptional workplace environments, we encourage you to apply.

What You Will Contribute And Learn

We are looking for a candidate with 10+ years of experience in Facility management or related fields, with a preference for those who have practical experience in managing site workplace operations. Fluent English is required; additional languages are a plus.

Responsibilities

• Be responsible for the global development of strategy, governance concepts and processes related to Global Facility Management Services and related activities.
• Develop and own FM Collaborators’ processes related to specific workplace services tasks, including reporting and continuous review and adjustment.
• Provide strategic steering, processes, and methods for global use with consistent practices for all FM collaborators.
• Act as the escalation point for issues related to the Global FM Collaborators’ performance.
• Perform service level audits of Facility Services and the supply chain.
• Responsible for the performance management of FM collaborators including KPI development.
• Develop regional service levels and delivery excellence with regional teams and collaboration partners to drive efficiencies.
• Drive Workplace Service innovation and best practices.
• Contribute to the development of global workplace guidelines, processes and concepts.

Key Skills And Experience

• Knowledge and experience in the management of external providers within an international environment; minimum 5 years’ experience.
• Independent and
  - directed approach with ability to develop plans and measure effectiveness using strong project management skills.
• Experience in developing and managing collaboration solutions and relationships.
• Experience in performance management with ability to develop best practice strategies for ensuring collaborator integration.
• Strong and effective communication skills with the ability to target messages appropriately from
  - level staff up to Business Group or site leadership.
• Understanding of real estate workplace, financial and other performance issues and metrics, including productivity measurements.
• Working knowledge of site operations including management of both hard and soft services.

About Us

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact and help build capabilities for a more productive, sustainable, and inclusive world. Nokia is committed to inclusion and is an equal opportunity employer.

We offer continuous learning opportunities,
- being programs, opportunities to join employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive. Nokia has received recognitions for its commitment to inclusion and equality, including:

- One of the World-'s Most Ethical Companies by Ethisphere

- Gender-Equality Index by Bloomberg

- Workplace Pride Global Benchmark

Join us and be part of a company where you will feel included and empowered to succeed.