Groups & Events Coordinator

1 week ago Be among the first 25 applicants

Responsibilities

• Welcome, accompany, and conduct inspection visits, ensuring personalized service aligned with client expectations.
• Receive and qualify group and event requests, proposing tailored solutions while ensuring feasibility and profitability.
• Prepare proposals, service orders, customized packages, and contracts, including accommodation, activities, and complementary services.
• Coordinate all event logistics: schedules, venues, internal and external suppliers, technical equipment, and layouts.
• Supervise operations on the day of the event, ensuring
  - up, service
  - up, and dismantling as planned.
• Accompany groups throughout their stay, ensuring smooth service, client satisfaction, and compliance with standards.
• Anticipate needs, prevent and resolve issues, manage complaints, and guarantee total client satisfaction.
• Control budgets, manage deposits, expenses, and final invoicing, preparing detailed
  - event reports.
• Keep reports, agendas, rooming lists, space blocks, and operational documentation updated.
• Promote cross‑selling between units and experiences within the Group, as well as up‑selling opportunities.
• Collaborate with all internal teams, ensuring transparent communication and rigorous execution of plans.
• Collect feedback, analyze KPIs, and recommend continuous improvements.
• Share relevant information about the region and local experiences, reinforcing the authenticity of Sublime’s offering.

Qualifications

• Minimum of 2 years’ experience in similar roles. Experience in luxury hospitality will be a plus.
• Higher education in event management, hospitality management, or equivalent area.
• Strong negotiation, organizational, and customer‑oriented skills.
• Analytical mindset and problem‑solving orientation.
• Strategic vision and strong market analysis skills.
• Fluency in English (spoken and written).
• Excellent communication skills to interact with different areas of the company, ensuring alignment with the Group’s business needs.