Groups and Events Coordinator Lisboa

Groups and Events Coordinator
Lisboa
Lisboa, Lisboa, Portugal

Located in the heart of Quinta da Marinha, the most exclusive area of the village of Cascais, Sheraton Cascais Resort is the answer for those looking to enjoy the best that the western coast of Europe has to offer.

We are currently looking for a new Groups and Events Coordinator, to strengthen our team!

Mission:

Working within the Sales Team, this position has responsibility for responding to all Group, Catering & Events enquiries and reacting to Sales leads to maximize revenue and utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues.

The Groups & Events Coordinator will manage and convert all business, including contracting, in addition to managing group room and function diary inventory. The position also carries the responsibility of
- managed account business management and 20 calls a month to generate leads and maintain relationships will be required. This person must demonstrate high energy levels and provide consistently high levels of customer service.

Job Summary:

• Manages the sales efforts for the properties including international groups, local corporate and catering;
• Responds to incoming group and catering opportunities for the hotels. Identifies, qualifies and solicits new catering business to achieve personal and properties revenue goals;
• Understands the overall market (e. g. , competitors’ strengths and weaknesses, economic trends, supply and demand etc. ) and knows how to sell against them;
• Closes the best opportunities for the properties based on market conditions and property’s needs;
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts;
• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market;
• Designs, develops and sells creative catered events;
• Maximizes revenue by
  - selling packages and creative food and beverage;
• Assists with selling, implementation and
  - through of groups & catering promotions;
• Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence);
• Verifies that the properties implement a seamless turnover from sales to operations and back to sales while consistently delivering high level of service;
• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner;
• Contracts and closes business and confirms that business is turned over properly and in a timely fashion for quality service delivery;
• Achieves groups & catering revenue goals by actively up selling each business opportunity to maximize revenue;
• Ensure definite bookings are regularly followed up to secure accurate numbers as far in advance as possible but no later than 5 days prior to arrival;
• After event, ensure liaison with billing
  - ordinator to update Opera system on actualized revenue;
• Ensure proficient in using all enquiry process tools, including but not limited to Cvent, One
  SOurce, Hi
  Cycle. . .

Requirements:

• Strong interpersonal skills;
• Attention to detail, organization, sense of responsibility and rigor;
• High energy levels and high levels of customer service;
• Excellent communication skills;
• Opera knowdlege.

Education/Professional Experience:

• University Degree in Hotel management, Tourism or any related fields;
• 1-3 years in previous experience in the function.

Linguistic Knowledge:

Excellent communication skills in English and Portuguese (written and spoken).

Apply Now: Join our team and send your cv!