Guest Experience Agent Leiria

Guest Experience Agent
Leiria
Leiria, Leiria, Portugal

Join our team at Smart
Rental! Smart
Rental Group is a young, dynamic company dedicated to the operation and management of properties for the tourism and hospitality sector.

Our vision is to be the European leader in the market, providing diverse solutions tailored to all accommodation needs.

With over 10 years of experience, our focus is on hotels, apartments, hostels, student residences, and luxury retirement homes.

Our portfolio includes brands such as Smart
Rental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sectors.

What will your duties be? Welcome our guests at the hostel, providing assistance and information, as well as performing administrative and commercial tasks according to your position. Handle
- ins and
- outs, and assign rooms/apartments to guests. Provide guests with all requested information and services during their stay. Perform customer invoicing. Handle customer complaints and issues, reporting to your supervisor for resolution. Manage and audit work performed throughout the day. Support during events and brand experience strategies, ensuring a seamless guest experience and reinforcing brand identity. What are we looking for? At least 1 year of previous experience in a similar position Advanced level of English Other languages will be valued Multi-tasking and organisational capability What do we offer? Competitive salary. Possibility of professional development and growth within an expanding company. Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Corporate Benefits platform. Health insurance available through a flexible compensation plan.