Guest Experience Agent Lisboa

Guest Experience Agent
Lisboa
Lisboa, Lisboa, Portugal

At POSTCODE, we are looking for a Guest Experience Agent to join our team in Madrid, Lisbon, or Malaga.

Your mission will be to ensure every guest enjoys an outstanding stay, from
- in to
- out, while coordinating daily operations and supporting the Housekeeping and Maintenance teams.

• Manage reservations,
  - ins,
  - outs, and payments in the PMS.
• Assist guests throughout their stay, handling inquiries and resolving issues efficiently.
• Coordinate with housekeeping and maintenance to maintain
  - quality standards.
• Monitor apartment access, occupancy, and inventory.
• Promote additional services (late
  - out, transfers, etc. ).
• Prepare daily reports and maintain communication with the Head of Operations.
• Support guest feedback management and VIP guest experiences.

• Minimum 2 years’ experience in reception/front desk, ideally in serviced apartments.
• Degree in Tourism or related field (Master’s degree is a plus).
• Native Spanish or Portuguese and advanced English (other languages are a plus).
• Strong communication, organizational, and customer service skills.
• Proficiency with MS Office, PMS, Channel Manager, and industry tools.
• Availability to travel occasionally.

If you are passionate about hospitality, have a
- driven mindset, and want to grow with a
- expanding company, we’d love to hear from you!