GUEST EXPERIENCE AGENT Lisboa

GUEST EXPERIENCE AGENT
Lisboa
Lisboa, Lisboa, Portugal

At POSTCODE , we are looking for a Guest Experience Agent to join our team in Madrid, Lisbon, or Malaga.
Your mission will be to ensure every guest enjoys an outstanding stay, from
- in to
- out, while coordinating daily operations and supporting the Housekeeping and Maintenance teams.
Key Responsibilities Manage reservations,
- ins,
- outs, and payments in the PMS.
Assist guests throughout their stay, handling inquiries and resolving issues efficiently.
Coordinate with housekeeping and maintenance to maintain
- quality standards.
Monitor apartment access, occupancy, and inventory.
Promote additional services (late
- out, transfers, etc. ).
Prepare daily reports and maintain communication with the Head of Operations.
Support guest feedback management and VIP guest experiences.
Requirements Minimum 2 years’ experience in reception/front desk, ideally in serviced apartments.
Degree in Tourism or related field (Master’s degree is a plus).
Native Spanish or Portuguese and advanced English (other languages are a plus).
Strong communication, organizational, and customer service skills.
Proficiency with MS Office, PMS, Channel Manager, and industry tools.
Availability to travel occasionally.
✨ If you are passionate about hospitality, have a
- driven mindset, and want to grow with a
- expanding company, we’d love to hear from you!