Guest Experience Assistant Manager
Guest Experience Assistant Manager
We are looking for a Guest Experience Assistant Manager to join our 5 star hotel in an international group, located on the stunning Madeira Island!
What we need:
-Passion for hospitality and proven experience of at least 2 years in a similar role
-Customer-orientated attitude and
- depth knowledge of customer service
-Outstanding guest relation skills
-Careful presentation
-Experience leading teams
-Proactive, with a sense of initiative and teamwork
-Sense of responsibility and autonomy
-Flexible working hours
-Excellent communication and people skills
-Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus
-Solid knowledge of MS Office, especially Excel and Word
-Immediate availability
Responsibilities:
-Be part of the opening team and guarantee a smooth and well organized operation
-Build meaningful connections and maintain strong relationships with guests
-Proactively seek opportunities to enhance their experience during their stay
-Identifying, creating and developing emotional and outstanding experiences and touchpoints during the customer journey
-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
-Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests
- Suporting the Guest Experience Manager on running the entire Guest Experience department, including guest relation and concierge service
-Identify talents, lead, train and built teamspirit among all the departments
- Suporting the Guest Experience Manager on monitorizing the quality and financial KPIs
-Address guests’ service needs and dealing with specific customer requests
-Develop and maintain positive working relationships with other departments and colleagues
What we offer:
-hotel opening experience
-monthly salary above average
-Meal allowance
-Free parking space
-If applicable, accommodation provided
-Professional and personal growth
-Dynamic and collaborative work place
Send your application!
- Informações detalhadas sobre a oferta de emprego
Empresa: Inclusive Collection EAME - Part of World of Hyatt Localização: Machico
Machico, Madeira, PortugalPublicado: 18. 5. 2025
Vaga de emprego atual
Seja o primeiro a candidar-se à vaga de emprego oferecida!