GUEST RELATIONS. Anantara Vilamoura Algarve Resort. PORTUGAL Loulé

GUEST RELATIONS. Anantara Vilamoura Algarve Resort. PORTUGAL
Loulé
Loulé, Faro District, Portugal

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

ROLE AND RESPONSABILITIES

As Guest Relations (M/F), you will report directly to the Front Office Manager and will be responsible for:

1. Ensuring customer satisfaction;
2. Personalizing customer service;
3. Accompanying customers and ensuring their comfort;
4. Managing the organization of outlets;
5. Managing incidents and complaints;
6. Managing reservations (in person, by telephone or
   - mail);

WE LOOK FOR CANDIDATES WITH:

1. Genuine smile
2. Good presentation and friendliness
3. Customer-orientated
4. Passion for service
5. Professional attitude
6. High commitment and motivation;
7. Team spirit;
8. Careful presentation;
9. Flexible working hours
10. Pro-activity, autonomy and
    - solving skills;
11. Professional experience in similar roles in 4 or 5 star hotels or restaurants/bars of a higher category
12. Knowledge of Portuguese and English and preference for another foreign language (fluent spoken language).
13. Minimum 12 years of schooling and/or professional course adapted to the position
14. Knowledge of AHCCP hygiene and safety standards
15. Computer skills: Microsoft Office, Internet and specific applications for the catering/hotel area.