Guest Relations /Front Office Lisboa

Guest Relations /Front Office
Lisboa
Lisboa, Lisboa, Portugal

Front Desk/Guest Experience

The warmest of welcomes to the property, providing an exceptional guest experience

at arrival,
- in and during the stay and until departure. Making sure guests

requests are handled, anticipated,
- up, and ensuring a genuine and

customised recommendation to a specific need or solicitation. Capacity to listen,

answer/handle and execute a diverse variety of requests with a focus on guest

satisfaction and the Hotel ́s standards. Passion for hospitality.

Tasks:

- Interaction with Guests with the highest and genuine level of hospitality and

professionalism, accommodating requests when possible

- Assists Guest in all inquiries in an accurate and timely manner, including

booking restaurants, tours or other experiences

- Handling complaints, find opportunities and customise service

- VIP and loyal guests recognition

- Communication and assisting Guests, travel agents or other partners with

bookings, quotes or other specific requests

- High level of communication skills and attention to detail

Offer:

- Competitive Salary and rewards program

- Results oriented program

- Friendly environment

Schedule:

- Full-time