Guest Service Agent Iefp Trainee Viseu

Guest Service Agent Iefp Trainee
Viseu
Viseu, Viseu District, Portugal

Responsibilities

- Answer, record, and process all guest calls, requests, questions, or concerns;

follow up to ensure each has been met to guests’ satisfaction

- Coordinate with Housekeeping to track room status and guest concerns

- Be the main point of contact internally to dispatch requests to all other Departments in the hotel.

- Supply guests with directions and information regarding property and local areas of interest

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

- Follow all company safety and security policies and procedures;

report accidents, injuries, and unsafe work conditions to manager

- Follow all company policies and procedures;

ensure uniform and personal appearance are clean and professional;

maintain confidentiality of proprietary information;

protect company assets

- Welcome and acknowledge all guests according to company standards;

anticipate and address guests’ service needs;

assist individuals withdisabilities;

thank guests with genuine appreciation

- Speak with others using clear and professional language;

answer telephones usingappropriate etiquette

- Develop and maintain positive working relationships with others

- Comply with quality assurance expectations and standards

- Stand, sit, or walk for an extended period

- Perform other reasonable job duties as requested by Supervisors/Managers

What are we looking for?

- Outstanding communication skills;

- Speak fluent English and Portuguese;

- Customer service oriented;

- Preferably withprevious 5-star hotel operations experience;

- Multi tasking capabilities.