Guest Service Manager (M/F) - Seagoing Position - German Speaker - Porto

Guest Service Manager (M/F) - Seagoing Position - German Speaker -
Porto
Porto, Porto District, Portugal

Mystic Ocean is a new ocean cruise company based in Portugal, offering cruises along iconic destinations such as the Mediterranean, Baltic, and North Seas. Focused on delivering value for money, Mystic Ocean is committed to creating a corporate culture that fosters enriching career paths and growth opportunities for its crew members.

Guest Service Manager (M/F) - Seagoing Position - German Speaker -

Porto

Location: Porto, Porto District, Portugal

Company: Mystic Ocean

Job Description:

• Ensure the highest level of guest service at all times and that the Guest Service Team follows company procedures.
• Greet and treat passengers in a friendly and professional manner.
• Supervise, coach, train, and support the Guest Service team.
• Handle passenger complaints diplomatically and follow up to ensure resolution.
• Maintain extensive knowledge of all onboard outlets and services to enhance passenger experience.
• Attend passenger events and receptions as required.
• Maintain high guest satisfaction levels.
• Be present at the reception during working hours.
• Perform guest service duties such as
  - in,
  - out, handling lost items, cash handling, and passenger requests professionally.
• Support other departments in guest satisfaction efforts.
• Prepare work schedules and side duty schedules for the Guest Service team.
• Order office materials regularly for the team.
• Organize and execute passenger activities and events.
• Promote onboard revenue outlets to passengers.
• Assist passengers with special needs, including medical emergencies and translation support.
• Plan and advertise daily onboard programs in collaboration with various departments.
• Maintain cleanliness of work stations according to USPH standards.
• Submit work orders for maintenance issues and follow up accordingly.

Qualifications:

• Minimum of 3 years experience in a hotel or 2 years on a cruise ship in a similar role.
• Fluent in English and German, both written and spoken.
• Additional languages are a plus.
• Excellent interpersonal and communication skills.
• Good administrative skills; knowledge of Microsoft Office; MXP/POS experience is a plus.
• Basic accounting and organizational skills.
• Strong leadership abilities and the capacity to interact with all levels of staff and guests.