Guest Services Manager - Cruise Lisboa

Guest Services Manager - Cruise
Lisboa
Lisboa, Lisboa, Portugal

Position Title: Guest Services Manager (Cruise)

Position Summary

We seeking a dynamic Guest Services Manager to lead our onboard guest services team. This role is ideal for hospitality professionals who thrive in
- paced, multicultural environments and are passionate about delivering exceptional guest experiences.

Key Responsibilities:

• Lead, coach, and develop a
  - performing team that delivers
  - class service.
• Take ownership of guest satisfaction, resolving escalated issues with empathy and professionalism.
• Collaborate with other departments to enhance the overall guest journey.
• Oversee daily operations including scheduling, budgeting, and compliance with safety and brand standards.
• Drive innovation and continuous improvement through guest feedback and performance metrics.
• Ensure smooth coordination of guest embarkation, disembarkation, and onboard experiences.

Qualifications:

• 2+ years in a
  -
  - house management role in hospitality, cruise, hotel or similar industry.
• Strong leadership, communication, and
  - resolution skills.
• Proficient in Microsoft Office; experience with guest service systems is a plus.
• Fluent in English; additional languages (Spanish, German, Italian, Portuguese) are a bonus.
• Willing and able to work onboard for the duration of ship assignments.
• Join a global leader in the cruise industry and be part of creating unforgettable experiences at sea.

Apply now to set sail on your next adventure.