Head Concierge - Me Lisbon Lisboa

Head Concierge - Me Lisbon
Lisboa
Lisboa, Lisboa, Portugal

col-wide
Job Description:

Job Mission:The Head Concierge, as an expert prescriber and true ambassador of the destination, is responsible for the department and defines, develops and implements the destination experiences for customers, always providing them with unique and personalised services and products.

What will you have to do?

Supervise and coordinate all Conciergerie operations

Manage the Concierge team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customising their stay, anticipating their needs and exceeding their expectations

Define, develop and implement the destination experiences strategy, offering customers unique and bespoke experiences according to their preferences

Efficiently manage all guest requests, applying upselling and
- selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction

Manage customer incidents, following the established protocols

Be knowledgeable of and share with their team the quality and guests satisfaction goals and ensure their fulfilment, creating and defining improvement plans if necessary

Research and develop innovative experiences and services that keep the hotel at the forefront

What are we looking for?

At least 2-3 years of experience in a similar role in a luxury hotel

Member of Les Clefs d'Or (Golden Keys) would be a plus

High level of Portuguese and English

Excellent knowledge of the destination

Knowledge of PMS Opera Cloud would be a plus

Leadership, personnel management, and
- making skills.