Head of BOS Program Office Europe

Ericsson is looking for a Head of Program Management Europe within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office. This role is responsible for establishing strong project management practices in pre‑sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.

What You Will Do

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
• Closely partner with Global Delivery program office.
• Set Individual Performance and Development goals for members with regular check‑ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over‑Absorption target and required Utilization/Billability.
• Accountable for the delivery of Services (scope, cost, quality, and time).
• Responsible for competence management and upskilling of their community to serve business needs.
• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
• Accountable for overall resource forecasting and planning; and achieving right‑shoring targets.
• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community.
• Drive Live Node Activity (LNA) Adherence in CPM community.
• Instill a culture for add‑on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines.
• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
• Revenue realization based on committed timelines and in line with financial forecasts.
• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery.
• Single Point of Accountability/Escalation for SL BOS service delivery issues.
• Accountable to review and sign‑off on Solution Responsible and Fulfilment responsible artifacts during Pre‑sales.

What You Will Bring

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record.
• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus.
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
• Demonstrated experience leading cross‑functional highly matrixed and globally distributed teams.
• Mandatory certifications: PMP and JS8 Program Director GIAP certification.
• In‑depth knowledge of different SDLC methodologies including Agile and waterfall approaches.
• In‑depth knowledge and experience in project management and governance frameworks.
• Expert level in Digital Transformation for OSS/BSS and surrounding Domains.
• Strong consultative, presentation, and communication skills.
• Proven track record to deliver results within a time‑sensitive and high‑pressure environment.
• Strong experience in organizational and program‑level governance.
• Fluent in English; additional languages are a plus.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.

Ericsson is proud to be an Equal Opportunity Employer.

Req ID: 776662