Head of BPO

Head of BPO
Lisboa
Lisboa, Lisboa, Portugal

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Job Grade: Management | Permanent | Full-time | Hybrid

Hiring Manager: Ricardo Ribeiro

Internal Posting Date: 07/11/2025

What The Job Looks Like

The role plays a pivotal role in driving operational excellence within the Finance Process Governance & Performance Improvement Department. The Head of BPO is responsible for leading a team of Finance Business Process Owners (BPOs) for Controlling and Accounting Processes, defining and executing automation and improvement roadmaps, and ensuring sustainable process governance aligned with corporate objectives.

Leadership & Governance

• Lead, coach and develop a team of BPOs (Controlling & Accounting) and a Process Engineer.
• Act as a strategic partner to senior finance leadership, ensuring alignment of process governance with organizational goals.
• Oversee the development, documentation and compliance of end‑to‑end finance processes.

Process Improvement Area

• Steer the roadmap for finance process automation, standardization and improvement.
• Collaborate with IT and digital transformation teams to identify, prioritise and implement new technologies (e. g. RPA, AI, analytics).

Continuous Improvement & Methodologies

• Lead the development of Lean Six Sigma methodologies across finance processes, including training, certification and ongoing application.
• Identify inefficiencies and implement scalable, data‑driven solutions to enhance accuracy, speed and cost‑effectiveness.
• Promote a culture of continuous improvement and operational excellence within the finance organization.

Performance & Reporting

• Define and monitor key performance indicators (KPIs) for finance process efficiency and effectiveness.
• Provide transparency on progress of automation, process improvements and governance initiatives.
• Ensure compliance with internal controls, policies and external regulatory requirements.

What You’ll Bring to the Table

• Master’s degree in Finance, Accounting, Business Administration or related field.
• Professional certifications (e. g. CPA, CMA, CFA or equivalent) preferred.
• Lean Six Sigma certification (Black Belt preferred).
• 10+ years of experience in Finance, with at least 5 years in process improvement, automation or governance roles, particularly in an industrial context.
• Experience in the pharmaceutical, life sciences or manufacturing industry is an advantage.
• Strong knowledge of SAP S/4HANA FI/CO module, particularly with a manufacturing context.
• Business understanding, continuous improvement, change management, project management and strategic thinking.
• Excellent communication skills and ability to build trust & engagement.
• Fluent or proficient in English.