Head of CRM (MS Dynamics 365) - Lisbon - Hybrid Lisboa

Head of CRM (MS Dynamics 365) - Lisbon - Hybrid
Lisboa
Lisboa, Lisboa, Portugal

Location: Lisbon - Portugal (Hybrid - open to discuss onsite %) Type: Permanent

The Company

My client is a global leader in advanced hybrid network solutions, supporting
- critical operations in the maritime, energy and humanitarian sectors. With more than 1, 500 employees across 30+ countries, they are undergoing a significant digital transformation across core systems including CRM, data, and sales platforms.

As part of this evolution, they are seeking an experienced and
- on Head of CRM to take ownership of the global Microsoft Dynamics 365 platform and lead its transformation into a unified
- wide solution.

The Role

This is a strategic and
- focused leadership role, responsible for both managing
-
- day CRM operations and guiding a major platform transformation. The successful candidate will lead a growing international CRM team and serve as the key liaison for sales and marketing stakeholders.

The CRM environment is currently fragmented across multiple systems and regions. A significant part of the role will involve consolidating these into a centralised Dynamics 365 solution, while embedding Agile/SAFe working methods and ensuring close collaboration with
- functional teams.

This is not a conventional 9-to-5 position; the role demands flexibility, resilience, and a strong sense of ownership.

Key Responsibilities

Strategic and Operational Leadership

Define and drive the global CRM strategy and transformation roadmap.

Consolidate disparate CRM systems into a single Microsoft Dynamics 365 platform.

Align CRM development and business change efforts with ongoing transformation programmes (e. g. Order-to-Cash, Data).

Team Management

Line manage and support a distributed team including:

Two senior developers (Netherlands – contractors)

One developer and one tester (India – offshore)

One functional consultant (UK)

Provide
-
- day direction, mentoring and prioritisation.

Platform Oversight

Take ownership of Microsoft Dynamics 365 and integrated tools such as Tacton CPQ, Luminance CLM and Docu
Sign.

Ensure platform stability, performance and regulatory compliance (e. g. GDPR).

Act as the main escalation point for CRM-related technical and operational issues.

Stakeholder Collaboration

Act as the CRM lead for Sales and Marketing (approximately 80% of system focus).

Work with external suppliers and internal business units to ensure smooth delivery and CRM adoption.

Embed Agile/SAFe practices into CRM development and team operations.

Essential Experience

Proven leadership in CRM strategy, team management and platform transformation.

Strong practical expertise in Microsoft Dynamics 365 (Sales and Marketing modules essential).

Familiarity with sales process optimisation and CRM-enabled campaign execution.

Experience in managing hybrid delivery teams across regions and time zones.

Exposure to Agile or SAFe delivery models.

Desirable

Background in telecoms or managed service provider (MSP) environments.

Working knowledge of GDPR and data governance in CRM systems.

Familiarity with Tacton CPQ, Luminance CLM or Docu
Sign.

Attributes

Hands-on, proactive and
- focused.

Strong communicator and confident working with senior stakeholders.

Adaptable, collaborative and capable of thriving in complex transformation environments.

Fluent in English (Dutch is an advantage).

Why This Role?

This is a rare opportunity to shape the CRM function in a growing, global organisation at the heart of its digital transformation. The successful candidate will gain autonomy, visibility and the chance to drive meaningful change while working alongside a highly capable, international team.

Applications from candidates based in or near Lisbon are strongly encouraged due to the hybrid working setup.