Head Of Customer Success Viseu

Head Of Customer Success
Viseu
Viseu, Viseu District, Portugal

Hey, we’re BRAINR.

At BRAINR, we’re reshaping how food factories operate. We’ve built a
- generation, AI-powered cloud MES (Manufacturing Execution System), and we’re growing fast.

Our platform helps food manufacturers manage everything from raw material reception to production planning, warehouse operations, and dispatch, with custom quality control and full traceability. BRAINR connects people, machines, and sensors so that critical decisions can be made in real time - smarter, faster, and with greater impact.

The challenge

As our client base expands, we're looking for a Head of Customer Success to lead our
- facing strategy - ensuring smooth implementations, building strong client relationships, and guiding a growing team of technical consultants.

You’ll play a strategic and
- on role in how our platform is introduced, adopted, and scaled across factory operations. This is a key leadership position for someone who thrives on impact, collaboration, and customer excellence.

What you’ll be doing

You’ll lead a team, oversee complex implementations, and serve as a senior technical voice in
- sales and client relationships:

• Pre-Sales & Technical Enablement:
  
  Work closely with Sales to understand client needs and processes, deliver tailored demos, respond to technical inquiries, and
  - develop compelling proposals.
• Project & Implementation Leadership:
  
  Oversee the full implementation lifecycle for new clients — defining project plans, setting milestones, coordinating
  - functional teams, and ensuring quality execution.
• Team Leadership:
  
  Build, coach, and scale a
  - performing Customer Success & Implementation team. Cultivate a collaborative and
  - first culture.
• Strategic Relationship Management:
  
  Be the main point of contact for key accounts, anticipate client needs, and spot opportunities for product expansion or upsell.
• Industry Engagement & Thought Leadership:
  
  Stay ahead of industry trends and represent BRAINR at conferences and events. Contribute to our thought leadership with insights from the field.

What we’re looking for

You combine strategic thinking with operational execution. You’ve led
- impact projects and teams, and you're excited to help factories transform the way they work through technology.

You’ll be a great fit if you bring:

• Proven experience leading complex software implementation projects
• Strong leadership and team management experience
• Solid understanding of digitization in manufacturing, ideally in the food industry
• Ability to communicate technical concepts to both technical and
  - technical stakeholders
• Strong
  - building mindset and a focus on customer value
• A background in Industrial Engineering, Process Engineering, or a related field
• A proactive,
  - solving attitude and the ability to think strategically
• Fluency in English (written and spoken);
  
  

What we offer

Beyond a brilliant team and a culture of collaboration and learning, here’s what you can expect:

? 2 extra days of paid time off per year

? Savings with corporate discounts through partnerships and special offers

? Learning and development program

? Work with the latest tools and AI-powered platforms

? Two or more
- building activities per year

? Flexible working hours

? On-site gym access

? Free daily lunch at our office restaurant

Where we work

We work on-site, from our headquarters in Leiria. We believe that collaboration, speed, and customer impact happen best when we’re together.

Our hiring process

We aim to keep things simple and human:

1. Application review
2. Intro call with our People team
3. Assessment
4. Technical interview
5. Final chat with leadership