Head of Fiduciary Operations in Europe Lisboa

Head of Fiduciary Operations in Europe
Lisboa
Lisboa, Lisboa, Portugal

Overview

We are seeking a talented leader to join Marsh Mc
Lennan's Fiduciary Operations team as Head of Fiduciary Operations in Europe. The role is flexible in location: Poland, France, Germany, Spain, Portugal, or Italy.

Responsibilities

• Lead and manage a team of approximately 150 colleagues across onshore, nearshore, and offshore locations, ensuring high performance and engagement.
• Deliver and optimize the regional Fiduciary target operating model, including People, Process, and Location strategies.
• Oversee core activities such as accrual, invoicing, and credit control, ensuring KPIs like budget, time to invoice, and days receivables outstanding are met or exceeded.
• Collaborate with regional and global stakeholders to drive process improvements, enhance client service, and implement best practices.
• Manage financial and regulatory controls, ensuring compliance and supporting transformation initiatives within the Fiduciary function.

What you need to have

• Approximately 20 years of professional experience in large, multinational organizations.
• Proven experience (5+ years) leading
  - scale fiduciary or customer accounts operations, with a strong understanding of the work involved.
• Experience managing virtual teams across multiple locations, including offshore teams.
• Demonstrated success in leading transformation and change management at scale and pace.
• Strong
  - building, communication, and influencing skills, with a focus on operational excellence.

What makes you stand out

• Ability to drive continuous improvement and innovation within operational teams.
• Proven leadership qualities with the ability to coach and develop colleagues.
• Knowledge of the fiduciary landscape and regulatory environment in Europe.
• Fluency in English and proficiency in one or more EU languages is highly desirable.

About Marsh Mc
Lennan

Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, or follow on Linked
In and X.

Equal Opportunity Employer

Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment and to equal opportunity in employment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender identity or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Work Arrangements

Marsh Mc
Lennan supports hybrid work arrangements. All colleagues are expected to be in their local office or onsite with clients at least three days per week, with one anchor day per week for
- office teams.