Head of Field Services Lisboa

Head of Field Services
Lisboa
Lisboa, Lisboa, Portugal

At Bloq. it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the
- growing Smart Locker company in the world and one of the fastest growing
- ups in Europe.

We are in search of a Head of Field Services to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in owning the strategy, processes, and results of our distributed
- service operations, ensuring every Bloq. it locker in Europe performs at peak reliability while delighting customers and partners.

What Will Be Your Responsibilities

• Lead, coach, and scale the Field Service Agents network—internal teams and external partners—creating a culture of safety, quality, and ownership.
• Design and refine processes for deployment and maintenance field agent support,
  - fix support and locker activation of a rapidly growing fleet of Io
  T-enabled smart lockers.
• Establish robust availability & coverage, ensuring field coordination and no gaps in field agents support.
• Manage exceptional flow -
  - on processes from operational or technical issues to ensure successful service thereafter.
• Partner with Engineering, Product, and Customer Success to translate field feedback into firmware, hardware, and process improvements.
• Oversee budget and capacity planning for
  - country operations, balancing cost, service excellence, and scalability.
  
  

• 7 + years of experience running
  - scale
  - service or operations teams (hundreds of distributed technicians) in Io
  T, telecom, vending, or similar industries.
• Demonstrated success managing fleets of connected devices—monitoring health, coordinating remote diagnostics, and driving rapid
  - site resolution.
• Proven ability to build and optimize processes using CMMS/field-service-management platforms and data analytics.
• Strong
  - leadership skills, including hiring, performance management, and coaching across multicultural, geographically dispersed teams.
• Experience with
  - improvement methodologies (Lean, Six Sigma, Kaizen) and a track record of measurable KPI gains.
• Excellent communication and
  - management skills, comfortable interfacing with executives, customers, and frontline staff.
• Fluency in English, both verbal and written
  
  

• Familiarity with Io
  T monitoring platforms and
  -
  - management tooling.
• Proficiency in managing services across European markets (e. g. , Germany, France).
• Certification in
  - service,
  - management, or
  - chain disciplines.
  
  

• The opportunity to join our team and play a pivotal role in contributing to innovative solutions that redefine Bloq. it's revolution in the smart locker industry
• A dynamic and
  - paced work environment with a culture of innovation, collaboration, and continuous learning
• Competitive salary and benefits package, tailored to your experience and skills, including
  - based bonus and Portuguese health insurance
• Flexible work conditions, including a
  - friendly policy and a flexible schedule that allows you to balance your work and personal life
• Regular meetings
  - person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture
• Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions