Head Of It - Iberia Porto

Head Of It - Iberia
Porto
Porto, Porto, Portugal

col-wide
Job Description:

Reporting to the Global Chief Information Officer (CIO) and the Portugal & Spain GMs, the Iberia Head of IT is responsible for delivering fullydigitised
Portuguese and Spanish entities providing superlative CX, advanced data analytics capability, and optimised business operations for its diagnostics capabilities, accelerating Unilabs' position within both Portugal and Spain.

Our desire for Iberia is to have 100% digital integration with its customers; and a fully digitised patient journey and to drive business performance through advanced analytics WHILST delivering digital solutions to drive operational excellence throughout the businesses.

The individual will bring technology excellence, leadership, an entrepreneurial and strategic mindset and significant digitisation experience to the organization.

Their key focus is to ensure that the business is able to derive value and make excellent use of technology by delivering
- quality, efficient,
- effective and innovative IT platforms to the Iberia business units.

As a key member of the Portugal and Spain CLT (country leadership teams) and UNILABS IT Leadership Team, the role will need to ensure that technology can underpin the significant business challenges and change that UNILABS will face over the next few years.

KEY ACCOUNTABILITIES

Technology Leadership

The Head of IT implements & adapts the global technology vision and strategy for the Iberia organization, aligning it with business goals.

They collaborate with other CLT members to ensure technology initiatives drive growth, efficiency, and innovation.

Digital Transformation

Deliver digital initiatives to enhance patient care, diagnostic accuracy, and operational efficiency within Iberia (utilising global solutions where appropriate).

Explore emerging technologies (such as AI, telemedicine, and Io
T) to improve diagnostics and patient outcome

Data Security and Privacy:

Ensure compliance to global security standards to protect patient data and comply with regulations (e. g. , HIPAA).

Foster a culture of data privacy awareness and compliance.

Operational Management:

Ensure
-
- day IT operations, including infrastructure, applications, and cybersecurity are delivered in line with Iberia expectations and global standards.

Manage IT budgets (capex, opex and special items), vendor relationships, and service level agreements.

Execute projects/initiatives within Iberia (customer & operations) in cooperation with global functions

Collaboration and Communication:

Work closely with other C-suite executives (CEO, CFO, etc. ) to align IT with business objectives and with the wider IT leadership team.

Communicate IT strategies (both local and global) and progress to stakeholders across the organization.

Adhere to Global Architecture; Security standards.

RESPONSIBILITIES

• Delivering technology that enables seamless service to customers, suppliers and colleagues, focussing on a
- quality customer experience; working in
- operation with the Head of Customer & Patient Platforms; ensuring
- use of global solutions where appropriate. .

• Drives quality and efficiency in technology solutions delivered, ensuring that they meet architecture and security standards.

• Oversees continual improvement and update (evergreening) of all platforms under management – ensuring that technical debt and risk is reduced to acceptable levels or removed entirely.

• Owns the relationships, work, and performance of key partner vendors to enable executional excellence, underpinned by contract and commercial arrangements

• Deliver Iberia specific initiatives to time; to budget and quality; ensuring all stakeholders are engaged. Including CX, Customer integration and Operations efficiency (incl. Lab consolidation.

• Following the Iberia business strategy translate strategic global initiatives into operational deliverables

• Work closely with Group CISO to ensure the security of Unilabs systems

• Provide optimised ITOM for Iberia Cluster
- line with the global IT ITOM; ensuring optimum efficiency delivered by utilising global model.

Requirements

Proven experience as a Head of IT or senior IT manager roles.

• Strong understanding of medical diagnostics, healthcare regulations, and industry trends.

• Excellent leadership, communication, and
- solving skills

• Experience of working within a global function with matrix management.

• Commercially astute, with experience of owning relationships with technology vendors / SIs in different tiers

• Ability and comfort with working at senior executive and Cx
O levels

• Ability to influence and break down silos within an organization as well across organizations

• Ability to focus on business value results, rather than solutions

• Energy, focus, assertiveness, and diplomacy

• Contributing to and delivering high performing business strategies

• Strong communication skills in writing, speaking, and presenting

• Strong analytical, numerical and
- solving skills as well as the ability to work under pressure

The successful candidate background

- Oral communication skills

- Hands-on

- Bias for execution

- Customer service orientation

- Problem analysis & solving

- Adaptability

- Curiosity

- Team interaction

- Learning skills

Language skills

Portuguese/Spanish Fluent in one or other

English Fluent