Head Of Product Operations

Head Of Product Operations
Porto
Oliveira do Douro, Porto, Portugal

Job Description

As a Head of Product Operations, you will be the driving force behind operational excellence, data‑driven decision‑making, and scalable product processes. You will partner closely with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalise excellence across our product organisation. This is a high‑impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business.

This role is remote within the UK, Spain or Portugal.

Key Responsibilities

• Strategic Enablement: Define and execute the Product Operations charter to bring clarity, accountability, and rhythm to the product organisation.
• Data Insight & Enablement: Establish a robust data foundation, design and implement KPIs, and leverage dashboards to drive insight and inform decisions at all levels.
• Operating Rhythm & Governance: Develop and standardise operating cadences, feedback loops, and governance models to ensure consistent delivery and continuous improvement.
• Process Leadership: Lead the design and rollout of product processes and systems, including discovery, launch, and end‑of‑life, ensuring seamless integration with PM and delivery teams.
• Innovation & Piloting: Pilot new frameworks and tools, such as product board usage models and beta/early‑adopter programmes, to accelerate innovation and adoption.
• Cross‑Functional Collaboration: Act as a key partner to Product Management, Product Marketing, and Data teams, ensuring alignment and clarity on roles, responsibilities, and engagement models.

What You’ll Achieve

• Build and scale a data‑driven product operations function from the ground up.
• Define and implement KPIs and reporting cadences that drive accountability and transparency.
• Lead the operationalisation of excellence through standardised processes and continuous feedback.
• Shape the future of product delivery by piloting and scaling innovative programmes and tools.

What’s Not Included

• Direct coaching or training of Product Managers (this is the responsibility of their managers).
• Representing product at stakeholder meetings (handled by PM leadership).

Qualifications

About You

• Proven experience in senior product operations, product management, or related leadership roles.
• Strong track record of building and scaling operational frameworks in complex, fast‑paced environments.
• Deep expertise in data‑driven decision‑making, process optimisation, and cross‑functional leadership.
• Exceptional communication, stakeholder management, and change leadership skills.
• Passion for operational excellence and a growth mindset.

You will also embody and promote our Saa
S behaviours:

• One Team – You foster collaboration and shared accountability across functions.
• Customer Centricity – You prioritise customer outcomes in every decision.
• Continual Learning – You embrace curiosity and growth.
• Standardised Scalability – You build repeatable, scalable processes.
• Ongoing Innovation – You drive continuous improvement and experimentation.
• Data‑Informed – You make decisions grounded in insights and analytics.

As a leader at Unit4, you will:

• Lead with authenticity and integrity.
• Embrace constructive conflict and diverse perspectives.
• Deliver sustainable value through collaboration.
• Champion customer experience in every decision.
• Inspire accountability and empower others to grow.

Additional Information

We are a people‑first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high‑performance team that supports your authentic self and celebrates your uniqueness.

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents‑to‑be to apply.

Background check: This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we’ll handle it according to local privacy laws and keep your information safe.

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